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Audi of Fairfield
Fairfield, CT
132 Reviews
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Showing 132 reviews
April 17, 2024
Today I went for my regular maintenance appointment which was an oil change and drainage of coolant fluids, I had a parking break light on that I mentioned to them and asked them to look at. I was there for was an oil change and drainage of coolant fluids, I had a parking break light on that I mentioned to them and asked them to look at. I was there for 3 hours, just to leave with 10 lights on my dashboard. The steering on my car was off and tight, my speedometer no longer works. The gas light goes from empty to full while driving and they told me I needed to spend 4k to fix it. I am very upset and disappointed in this dealership and would not recommend it to anyone. More
by mallorymancini3
Employees Worked With
Not listed
Helpful October 28, 2021
II had some issues with my vehicle as well as the way I was initially managed with my complains but Paul Randazzo the GM made me whole and did so quickly and professionally was initially managed with my complains but Paul Randazzo the GM made me whole and did so quickly and professionally More
by Kyle Waggoner
Employees Worked With
Eddie Bouphavan
April 02, 2021
They crashed my car and did nothing for me. My car was in for repairs after being stolen. They failed to identify the initial problems, and put on 'refurbished' rims that were still bent. Never looked a in for repairs after being stolen. They failed to identify the initial problems, and put on 'refurbished' rims that were still bent. Never looked at the suspension and undercarriage damage, and before I could complain, they crashed the car causing $30k+ damage. They refused to do anything for me. I'm suing them More
by 737373
Employees Worked With
Rob Joseph
March 23, 2021
Highest praise for this dealership! I had a “misunderstanding” with my salesman, who was great despite the confusion. When we couldn’t resolve it, he suggested I reach out to the General Manage “misunderstanding” with my salesman, who was great despite the confusion. When we couldn’t resolve it, he suggested I reach out to the General Manager, Paulo Randazzo. Mr. Randazzo, a true pro, was only interested in my satisfaction and he resolved the issue immediately even though it cost him several hundred dollars. I’m sure he thinks I am wrong but that’s of no matter to him. He just wants me to be happy with Audi of Fairfield, which I am. More
by Zackly
Employees Worked With
Paul Randazzo
December 05, 2020
Great experience at Audi of Fairfield. All concerns handled professionally and courteously. Loaner car provided and overall I was very pleased with result. Status reports were provided by phone and tex handled professionally and courteously. Loaner car provided and overall I was very pleased with result. Status reports were provided by phone and text so I was always aware of next steps during the 3 day process. More
by kimshelgriz
Employees Worked With
Chris Campanelli
October 27, 2020
Service was fantastic. Greeted me upon arrival and took my car into service promptly. Paperwork was handled quickly and efficiently. I appreciate them taking measures to keep my car clean....even before my car into service promptly. Paperwork was handled quickly and efficiently. I appreciate them taking measures to keep my car clean....even before this “virus” issue. Loaner was great..appreciate their help. Car was completed on time . Thanks for always making my experience pleasant. More
by Carrie
Employees Worked With
Chris Campanelli
October 24, 2020
Always professional and clean. Crew took great care to make sure all COVID protocols were being followed, including sanitizing the car after the wash. So awesome! make sure all COVID protocols were being followed, including sanitizing the car after the wash. So awesome! More
by Deborah_shea
Employees Worked With
Rob Joseph
October 24, 2020
Service was completed on time, any issues were communicated promptly and clearly, loaner was provided as promised, there was no “upsell” to get more done than necessary communicated promptly and clearly, loaner was provided as promised, there was no “upsell” to get more done than necessary More
by lbenison
Employees Worked With
James Walsh
October 20, 2020
It was amazing and easy...thanks so much to all of the people at the dealership that helped me and my love with our purchase...also thanks to April for the charger lol...!! people at the dealership that helped me and my love with our purchase...also thanks to April for the charger lol...!! More
by Jarmainegrant
Employees Worked With
Felipe lucero, Felipe Lucero
