Austin INFINITI

Specifically, Darren Smith is a customer-focused salesperson, and I truly appreciated working with him. I was buying sight unseen and having the vehicle transported. I knew what I wanted but neede salesperson, and I truly appreciated working with him. I was buying sight unseen and having the vehicle transported. I knew what I wanted but needed some real help from a salesperson. From my first call, Darren maintained the Do / Say ratio exceptionally well. He did what he said he would do, and took extra photos, and videos while answering my calls and texts quickly. I made a fair offer and he got it accepted quickly without undue haggling. After the sale, he stuck with me until the car was picked up and I had a tracking number for the title paperwork. He's the best. Unfortunately, the dealership believes they should add mandatory protection packages to their cars (years 2015 and newer). This is nothing more than an added profit center. The market is changing and dealers need to focus on their customers and not on unwanted and unneeded add-ons. Fortunately, they did not impose this tactic on my purchase due to the car's age. But back to Darren, great sales guy, direct, honest and responsive. Look him up you want be disappointed. More

My car was at Infiniti Austin from the 7th through mid-day the 27th. The overdue inspection was not performed, they lied and charged for it. I wasted 1 hour time at registration office and could have mid-day the 27th. The overdue inspection was not performed, they lied and charged for it. I wasted 1 hour time at registration office and could have gotten a ticket. The overheating issue was not fixed because they couldn't reproduce the problem. .i live 43 miles away and trusted I was safe to drive home.. The car needs were coolant, thermostat, fan assembly, radiator, and radiator cap because it overheaed 30 minutes after leaving the dealership. I was inoperable with a need for a tow, as well as a ride home. Infiniti offered no help. More

Terrible service departmen In Austin Texas . My safety was disregarded, my time wasted, and money charged for services not received. Their failed diagnosis caused extra problems Fix your issues. My safety was disregarded, my time wasted, and money charged for services not received. Their failed diagnosis caused extra problems Fix your issues. More

Just leased my second car from Austin Infiniti and couldn't be happier! The Team are friendly, knowledgeable, and listen to what I need. Highly Recommend! couldn't be happier! The Team are friendly, knowledgeable, and listen to what I need. Highly Recommend! More

Very easy to deal with. Pleasant experience. Mario was great to work with. Everything was accurately represented in the online ad. I will totally do business with them again Pleasant experience. Mario was great to work with. Everything was accurately represented in the online ad. I will totally do business with them again. More

Kudos to sales consultants Stacy Solberg and PJ Garcia for a very satisfying vehicle experience. Highly recommend this dealership to anyone. for a very satisfying vehicle experience. Highly recommend this dealership to anyone. More

Just Purchased a pre-owned vehicle from Austin Infiniti. The buying Experience was definitely a 5 star rating. My salesperson was LT Sanchez and although I was buying pre-owned, I was treated as if I was bu The buying Experience was definitely a 5 star rating. My salesperson was LT Sanchez and although I was buying pre-owned, I was treated as if I was buying an $80k new vehicle. When I picked up the vehicle it was detailed and had a full tank of fuel. I would highly recommend this dealership to purchase a new or pre-owned vehicle. I will be back when the need arises again. Thank You Austin Infinity ! More

STELLAR as always - Lily Lindsey and the Services team totally knocked it out of the park. They took care of my car and made the whole experience incredibly easy. They kept me in the loop and Austin Inf totally knocked it out of the park. They took care of my car and made the whole experience incredibly easy. They kept me in the loop and Austin Infiniti continues to keep my business!! Thank you!! More

Friendly knowledgeable very pleasant. Personable and very professional. Polite and honest. Would recommend any day. Personable and very professional. Polite and honest. Would recommend any day. More

Nicholas was very attentive to details and let me know what the technicians found every step of the way. He let me know several times during the process what was found and suggested steps that were neede what the technicians found every step of the way. He let me know several times during the process what was found and suggested steps that were needed. At the conclusion he went through the complete maintenance report and made sure I understood what was performed . He also pointed out items that should be addressed in the future. I was very well satisfied with the Infiniti service I received and plan to continue bringing my auto to your dealership. More