Austin INFINITI

Bobby at Infiniti was fast and professional Bobby was attentive, fast and professional and got the job done and cares about his customers! I was very happy with my visit! Even the waiting room h Bobby was attentive, fast and professional and got the job done and cares about his customers! I was very happy with my visit! Even the waiting room had amazing goodies! More

Professional and Courteous. I always receive top notch service with a smile and trust the quality of service and advice provided by Dave Henricks. Would highly recommend this dea I always receive top notch service with a smile and trust the quality of service and advice provided by Dave Henricks. Would highly recommend this dealership to any of my friends, family, and co-workers. More

Great customer service! I’ve been going to this dealership for purchasing and service for years. I keep going back because of their great customer service. Nick in the servic I’ve been going to this dealership for purchasing and service for years. I keep going back because of their great customer service. Nick in the service department always takes great care of us. More

DERRICK PHILLIPS Remarkable service! Derrick Phillips is outstandingly brilliant to work with. My husband (a true automobile fanatic) and I were thrilled when out jo Remarkable service! Derrick Phillips is outstandingly brilliant to work with. My husband (a true automobile fanatic) and I were thrilled when out journey brought us to Austin Infiniti. From our our first handshake to the final handshake with Derrick Phillips our experience was flawless. Derrick has the perfect combination of professionlism, product knowledge, and timing that is rare to find. He answered every question, respected the whole desion making process, and was very attentive to detail. We truly left the dealership talking about him, before discussing how thrilled we were with our new car!!! Ask for him, he woll not disappoint. More

Consistently excellent customer service Once again, Dave Henricks provided outstanding customer service. This is something he has been doing, for me, for over 10 years. And this is the rea Once again, Dave Henricks provided outstanding customer service. This is something he has been doing, for me, for over 10 years. And this is the reason I will remain a faithful Austin Infiniti customer for life! Why would I even look at another dealership, when everything I could ask for in a dealership is right here? Over the years, I have sometimes been a challenging customer. For example, I had always heard you should not buy tires at the dealership. But Dave asked me why I would go somewhere else for tires, when I can get them at Austin Infiniti, where I know I will get great quality and service. I took his advice and have no regrets. Dave is a man of great integrity, who is always calm and pleasant, no matter what problems I throw at him. He cordially greets me and offers all of the luxuries and accommodations of your wonderful dealership, but he's also flexible and compassionate, and will give me the fast facts and super quick service, when he knows I'm in a hurry. Austin Infiniti is very fortunate to have Dave Henricks representing your great company! More

Tony Anthony is a great salesman Very professional without the typical sales pressure. I’ve leased or purchased so many cars from him, in fact I’ve lost count, plus referrals when Very professional without the typical sales pressure. I’ve leased or purchased so many cars from him, in fact I’ve lost count, plus referrals when they arise More

Awesome Experience This was our first time looking at an INFINITI vehicle. Great experience! Called Customer Care to setup an appointment to come in and take a look at a This was our first time looking at an INFINITI vehicle. Great experience! Called Customer Care to setup an appointment to come in and take a look at a particular vehicle. She was efficient and pleasant to speak with. When we went in for our appointment, you could feel a calming energy walking in the doors. Nothing like other dealerships I have visited. Met with Tereso, a salesman, who was very professional and pleasant to work with. We were able to go home and discuss if this was the vehicle we wanted to purchase and come back in the next day to make the purchase. Not once were we pressured into making a purchase. In the process of making the purchase we also had Kathryn come in to the office to talk about some design options that we could add to our vehicle and again, we were never pressured into purchasing add-ons. Then there was Laura in finance. We actually had pre-approval with a bank prior to coming in so the time spent back there signing was minimal. However, after a week we were unable to complete the paperwork with the bank as the numbers were never correct. We called Laura back to explain the situation. She was prompt and very willing to help finalize paperwork with INFINITI. This ended up working out even better for us as we got an even lower interest rate. This was overall the best experience. We also very much appreciated the delivery specialist, Latoya, taking the time to inform us of all the features on the vehicle. With all that said, we will definitely come back here for our next vehicle. More

5 STAR Service Experience Immediately greeted by staff. Jeff listened to all of my repair needs and took exceptional notes detailing what needed to be done. He also had a tire Immediately greeted by staff. Jeff listened to all of my repair needs and took exceptional notes detailing what needed to be done. He also had a tire representative consult with me so as to make me feel confident with my tire selection. Bobby followed up regularly with me on my vehicle repair status and fully explained the repairs when I came to pick it up. I will be back for sure! More

Top of the line Came in to Austin Infiniti for my maintenance on my 2007 M35, Pulled right up and was greeted right away on the drive. I was checked in and ready to g Came in to Austin Infiniti for my maintenance on my 2007 M35, Pulled right up and was greeted right away on the drive. I was checked in and ready to go. Did my service with Kenny, Everything went nice and smooth my car was done quick and it was even washed and vacuumed. Really top of the line service every time. Thank you More

Service Appointment Arrived right on time. Service Department was ready to receive me and my vehicle. Work was performed quick and I was done before expected. I was ver Arrived right on time. Service Department was ready to receive me and my vehicle. Work was performed quick and I was done before expected. I was very satisfied. I stopped by to visit with Brad while I waited. The lounge is always nice bd I appreciate the iced coffee. More