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Austin Subaru

Austin, TX

4.8
1,012 Reviews

8100 Burnet Road

Austin, TX

78757

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Showing 1,012 reviews

September 18, 2017

Professional and Personal Service From the first phone call, the team at Austin Subaru was invested in helping me figure out the car buying process. They never pushed me towards anythi More

by ChrisMurphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dugas, Brittany Nelson
Sep 23, 2017 -

Austin Subaru responded

Wow, thanks so much, Chris! It's our goal to make every customer's experience as smooth and enjoyable as yours was. We appreciate you helping to spread the good word about our dealership and wish you congratulations on the new set of wheels! Happy cruising. -The Team at Austin Subaru

September 16, 2017

They did what they promised There was a little issue that came up during the purchase experience. They took ownership of it and made it right or even a little better than right. More

by donkeith1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Sosa
Sep 17, 2017 -

Austin Subaru responded

Thanks so much for the honest review. :) While we do our best to avoid any bumps in the road, we appreciate you understanding that they do happen and allowing us the chance to make it right. Building strong relationships with our customers is at the forefront of our business model and your review helps other community members understand this too! Thank you again and happy cruising. -The Team at Austin Subaru

September 12, 2017

Great overall experience. Great overall experience. Great salesperson Zach Deegan. No high pressure and very honest. Really like the coffee bar area. Took a little longer to More

by JDS56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Deegan, Jeremy Marty
Sep 14, 2017 -

Austin Subaru responded

We are thankful for your time and your willingness to write a review to let us know how we are doing. We believe that business is all about people and the greatest compliments we can receive are those that highlight our staff's commitment to deliver the best possible service. We appreciate the feedback and wish you congratulations on your new vehicle. Happy cruising! -The Team at Austin Subaru

September 10, 2017

Outstanding sales staff at Austin Subaru! Knowledgeable friendly staff made buying a new Subaru an enjoyable experience. Beautiful new facility and large selection of new vehicles - a real 5 s More

by Tim B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Deegan
Sep 11, 2017 -

Austin Subaru responded

We couldn't be happier to read your review, Tim. Thanks so much for taking a moment to write it and help others know what we're all about. :) We appreciate your support and wish you the very best. -The Team at Austin Subaru

September 09, 2017

Excellent service My service representative Susan Moulton is so efficient and pleasant each time I visit Austin Subaru. I have total confidence that my car will recei More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moulton
Sep 11, 2017 -

Austin Subaru responded

Linda, we want every customer to feel as comfortable and at ease with our staff as you do with Susan! We're so happy to hear this and want to thank you for taking a few moments to submit a review for us. We look forward to seeing you next time and wish you the best. -The Team at Austin Subaru

September 05, 2017

New Crosstrek Loved my experience. Would easily do this again when I need another vehicle. Did not feel like the standard dealer experience, which is a great thing. More

by Khrome83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fouad Kassem, Lati Bouraima, Chris Dugas
Sep 06, 2017 -

Austin Subaru responded

We're hard at work provide the best possible shopping experience by created a comfortable and stress-free environment for our customers. :) Thanks so much for taking notice of our efforts and for the great review. Happy cruising! -The Team at Austin Subaru

September 05, 2017

My subaru summer Jonathan and Kathy gave me great service as a follow-up to the service I had at Santa Fe Subaru which was also awesome. It's sad that I have to get my More

by Gina Lardon
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jonathan soss, Kathy Swenson
Sep 12, 2017 -

Austin Subaru responded

Thanks for the honest review, Gina! We're happy to know that our team has gone above and beyond to assist. We can understand your frustration and we hope to have it all resolved for you as quickly as possible. Regardless of the circumstances, we appreciate you recognizing our efforts as a team. :) We wish you all the best. -Chris Hudson, Service Director

September 01, 2017

Service as it should be One-year checkup for our 2017 Outback 3.6L. Appointment easily made. Service manager met me in the lane and was ready to go. Work done on time and c More

by Blanco County
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manual Ada
Sep 02, 2017 -

Austin Subaru responded

Thank you for taking a few minutes to write us a glowing review. Our goal is to make you a part of our family and make you feel welcome every single time you visit us. :) We look forward to assisting you for many more visits to come! -The Team at Austin Subaru

August 30, 2017

We had a wonderful experience purchasing our Suburu and appreciate the knowledge and assistance the staff provided to us. We walked in and out on the same day with our Suburu. A More

by SteveandDavid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Dimayuga
Sep 02, 2017 -

Austin Subaru responded

Congratulations to you both! We're thrilled to hear that our team exceeded your expectations. :) Thanks a bunch for the review and take care. -The Team at Austin Subaru

August 30, 2017

A lot of miles maintenance My foresters got a few miles on it, so there was some expensive but due and necessary work to be done. My service representative was Adam Crabb, he wa More

by meatmath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Crabb
Sep 02, 2017 -

Austin Subaru responded

We couldn't be more proud to read your review. We do our very best to find the balance between recommending what needs to be done and notifying a customer of what to keep an eye on in the future. Earning your trust is our ultimate goal and we want every customer to feel as comfortable as Adam made you feel. :) Thanks so much for sharing your experience in a review and let us know if we can help in the future! -The Team at Austin Subaru

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