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Auto Country - Service Center

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1 Lifetime Service Review

256 Brockton Avenue, Abington, Massachusetts 02351

1 Review of Auto Country Inc - Service Center

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August 14, 2012

"I would like to make it known that shortly after writing..."

- Lemonhater

I would like to make it known that shortly after writing a negative review I was contacted by the management at Auto Country. I have to admit I was shocked that I even got a phone call. But it did not end there, I was asked to bring my truck back to the dealer in order to show the staff exactly what the problems were. I did this and to my complete surprise, Dwayne asked if I was able to leave the truck with him for a few days because he was going to remedy the situation. I did just that, and three short days later I recieved a call, informing me that my truck was fixed and I could pick it up any time. I returned to the dealership and found that the staff had sent my truck to a third party repair shop and had all of the problems rectified. They had cut, welded, repaired and replaced sections of the frame, the rear suspension, and repaired the sheet metal in the truck bed... a job that without a doubt cost thousands of dollars. At the time these repairs were completed I was outside of my limited warranty, but when I asked Dwayne what I owed him, he answered "nothing" and simply requested that I make it known that Auto Country was eager to make a customer safe and happy with a vehicle they had sold. I have to say I was amazed, at the quality of service and genuine concern the staff afforded me once they were aware of my problem and dissatissfaction. I will leave you with this, you can be sure that you will receive a quality product and stellar service if you choose to do business with the folks at Auto Country. And if for any reason you are not satisfied you will not believe the lengths these people will go to in order to make you a satisfied customer.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dwayne, Dwayne Crosby
Dec 07, 2012 -

Auto Country responded

Thank you very much for your nice review. We are very grateful we were able to resolve these issues and thank you again!

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