Friendly & let me drive desired car home to & from Edinboro to retrieve necessary documents and test drive it. But I was very displeased with warranty service. The battery died within 2 days after I bought it from Auto Land. They don't keep their cars charged too well. Each time I visited the car lot, they were dragging the jumpstart cart out of the building to start one of their cars. In addition, they did not meet my demands to repair minor problems on the car before the sale.