Auto Land Suzuki

I guess the overall experience wasn't necessarily bad, just disappointing. I found AutoLand to be average for the most part, no better or worse than any other dealer. I purchased new Equator Crew Cab bad, just disappointing. I found AutoLand to be average for the most part, no better or worse than any other dealer. I purchased new Equator Crew Cab from them because my local dealer, Jim Shorkey did not have the vehicle I wanted and did not offer to look for a dealer trade. I can't comment on AutoLand's service department but I probably won't be using them because it is a 90 mile round trip for me. The salesman was a very likable person but his knowledge of the product was sorely lacking. I place the blame squarely on management for not educating their sales staff properly. I told him I didn't want my head spinning with useless numbers. The only figure that makes any difference to me is the one I have to pay. Just tell me what it is going to cost to get the truck out the door - tax, title, tags and doc fees. What he didn't tell me, and in fact he admitted that he didn't know, was that that the price he quoted me included a $2000 factory cash incentive that cancelled out the 0% interest rate that he had already offered. In addition, I had to get my own emission inspection because the vehicle was sold in a non-emission county. They told me that I had until the next safety inspection to get the emission sticker when in fact, PA law clearly states that I had 10 days to have the test performed. The total cost of those two blunders added about another $500 to the cost of the truck. In addition, when I picked up the vehicle, it was "here's your keys - what's your hurry". According to Sukuki's Delivery System packet that I later found, few of the truck's features were discussed and some of them were incorrect. They told me that the button on the side of the shifter was to turn off the traction control when in fact it is the overdrive lock out. The packet also said that I could expect a 24 hour, a 72 hour and a one week follow up - none of which happened. I can't say they are bad but I will say they could do better - too much misinformation. More