Pettus Ford DeSoto

purchase a 2020 jeep wrangler and was promised two keys. I only received one key tried for over a month with no response never received a second key as promised . Buyer beware of this dealer. I only received one key tried for over a month with no response never received a second key as promised . Buyer beware of this dealer. More

Brad was very good to work with. Process of car buying was very efficient from start to finish. Process of car buying was very efficient from start to finish. More

Randy was very helpful and courteous. Got us a great deal on our vehicle.And wasn't there long Got us a great deal on our vehicle.And wasn't there long More

Great selection great customer service and fantastic salesman Devon Ward will find what your looking for and set you up to succeed! salesman Devon Ward will find what your looking for and set you up to succeed! More

Called at 8:00 a. m. to get a price on a used vehicle that I was extremely interested in. Cassandra said she was in sales (she was not) and took all info. Three hours l m. to get a price on a used vehicle that I was extremely interested in. Cassandra said she was in sales (she was not) and took all info. Three hours later, still no price. I called to speak to the sales manager, Ryan to see if he could maybe retrieve a price quicker as I was an hour and a half away. I have never been spoken so rudely to by a person in customer service management in my entire life. Minutes later, Cassandra calls back with a lie that she tried calling back to the number I gave her (an expired landline from years ago that she must have googled). After telling me the car had a clean car fax, she now claimed it was in the body shop and wouldn't be ready for photos, or a price for a month. This would have probably been an easy sale if I had been routed to an actual salesman and handled properly from the beginning. More

On July 20, 2022 I sent my 17 year old daughter to have Pettus put 4 tires on my truck. And asked for an alignment since the old tires were wearing on the inside. AFTER putting the tires on my truck they Pettus put 4 tires on my truck. And asked for an alignment since the old tires were wearing on the inside. AFTER putting the tires on my truck they told her they couldn’t align it due to 9 parts needing replaced on the front end. They provided a list of the parts needed to her. But did not send them home with her. Now driving on $854.28 in tires also wearing them down. You should inform people prior to putting part on the car that you can’t do all work asked to prevent the parts you’re installing from wearing prematurely. More

Would go back when next car is needed. Great place to shop for new car. Great place to shop for new car. More

great to deal with and James is the most helpful salesperson I have every used. salesperson I have every used. More

Very friendly low pressure sales. We ordered a Ford Maverick. I'm sure I drove James Houston crazy continually checking on it. When it was delivered in Feb. the financing with Ryan an We ordered a Ford Maverick. I'm sure I drove James Houston crazy continually checking on it. When it was delivered in Feb. the financing with Ryan and James getting the truck ready was excellent service. They really took care to ensure we had a great experience. I LOVE the hybrid truck. Getting 40+ MPG which is great given the price of gas these days! Very nice vehicle and worth the wait! More

Honest, low pressure environment. Even though my new vehicle has a defective part and is back in the shop, the good service continued after the sale. I was offered a nice loaner while Even though my new vehicle has a defective part and is back in the shop, the good service continued after the sale. I was offered a nice loaner while they get things worked out, and I trust they’ll have mine back to me as soon as possible. Only suggestion would be to bring your own financing. More