I recently attempted to purchase a vehicle from this dealership. We live three-hours away from Stevens Creek Acura, so we made a deal over the phone to save time. We reiterated how critical it was that the deal was set in stone since we were coming from so far. This was a” verbal handshake” deal, which they revoked upon our arrival in a classic bait and switch. Vu, the salesman, had promised us a certain amount for our trade-in, which they changed when we got there. They had adjusted the trade-in value of my vehicle down by $2,000. This was not due to any change of condition between what we had told them vs. what they found (the vehicle is in excellent condition, has brand new tires, is properly maintained with records, and has never been damaged in any way). This was due to the dealership attempting to squeeze $2,000 extra out of a family that they felt was a captive audience due to the distance we had traveled to get there.
Vu brought out a manager, who repeatedly attempted to redirect our attention to the payment amount (the oldest trick in the book), despite us repeatedly asking him to stop as that wasn’t the figure we were debating or even concerned about. When confronted about the change in deal, Vu was completely silent and like a deer in the headlights. The manager continually argued that the payment was low and we should accept the deal, and I quickly grew tired of his game and we left.
The lack of integrity exhibited by this dealership not only ruined this particular car buying experience for us, but turned us off from the Acura brand altogether, and we have notified Acura corporate of the same, as well as the many friends and family members who were expecting us to drive home in a new car. We will continue to spread the word about how this dealership does business to anyone who will listen, in hopes that we can spare other unsuspecting families from spending hundreds in dollars on gas for a 6-hour round-trip drive to a dealership that has no honor.