AutoNation Buick GMC West Sahara
Las Vegas, NV
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Car was there for over 2 weeks (waited for parts for over a month before that), was not repaired (was in the worse shape than when I dropped it off) and had to be transferred to another dealership to complet a month before that), was not repaired (was in the worse shape than when I dropped it off) and had to be transferred to another dealership to complete the repairs (where I had to wait another 3 weeks and pay out of pocket for rental). Impossible to get hold of anyone at the service department to get an update on whats going on. Was misinformed several times trying to get any information from Armando. At the end I was told not to bring my car back to them gain (even though they sold the car and warranty to me)... More
Had new service writer on this service experience. EZE turned out to be a pleasure to deal with. He advised me as to what services should be completed and why… EZE turned out to be a pleasure to deal with. He advised me as to what services should be completed and why… More
Fast service, most professional and friendly staff. The updates, via text on the progress of the work being done, were a pleasant surprise. The updates, via text on the progress of the work being done, were a pleasant surprise. More
My service requests were all met. When I picked up car it was waiting nice and clean as requested. My service manager made me feel special and well taken care of. Thanks Auto Nat When I picked up car it was waiting nice and clean as requested. My service manager made me feel special and well taken care of. Thanks Auto Nation More
Excellent team members and service. Friendly and efficient. That is all I have to say but required to have fifteen words in this section. Friendly and efficient. That is all I have to say but required to have fifteen words in this section. More