AutoNation Chevrolet Gilbert

I HATE writing these, but this has been one of the worst car buying experiences I’ve ever had. I’ve waited over two months for them to make it right, and they still haven’t, so here’s the review of my exper car buying experiences I’ve ever had. I’ve waited over two months for them to make it right, and they still haven’t, so here’s the review of my experience, that i really didn’t want to write. I’d like to start off by saying the actual sales process was great. I got a great deal on a truck i loved, and my salesperson Melinda was awesome. She’s followed up multiple times, and I’ve even received a hand written thank you card in the mail. My issues all started the moment i stepped into finance. This vehicle was a transfer from another dealership, and the only add on was window tint. That didn’t stop Dominic in finance from adding a $661 “appearance protection” package on there, even though it was never actually added to the vehicle (or even on the window sticker, so he clearly just added this for some extra profit thinking i wouldn’t notice). While In finance we added a couple maintenance and protection packages and GAP. I thought about these and ended up asking for them all to be removed via email, on 4/3 (before the loan was even funded). I was told “no worries, we can do some adjusting once the loan is funded. Should be a day or two” they would be removed, and i should see it reflect in my account in about 3-4 weeks. That didn’t happen. I sent follow up emails on the following dates: 4/5, 4/7, 4/10, 4/27, and 5/1. Around the 4 week mark, i called in to see if i could get an update, and was told that refunding those items can take well over a month, and the 3-4 week estimate was way off, and to just keep waiting. I bought this truck on 3/30, and finally on 5/22, a PARTIAL refund hit my account, but was short of the correct amount by about $1100. At this point i reached out to Dominic’s boss, Robert Light, on Tuesday May 22nd, and he promised me he will take care of it, and I’ll see a refund check soon. Never heard anything back until i called in AGAIN to follow up on Tuesday June 6th, exactly two weeks later, and asked my salesperson to have someone call me back. I did get a call back from Doninic about an hour later, telling me he would do the same thing his boss, Robert, told me he was going to do 2 weeks prior, and i should hear back from him “hopefully by the end of the day”. As I’m writing this, it is 5 days later, and AGAIN, I’ve heard nothing back. I’m still missing $1078.32 and i made this request 71 days ago. Ridiculous. More

The one time I took my car to a chain tire store to get my car serviced, the "technician" did not put the oil filter on correctly which caused an oil leak. This could have potentially caused considerable my car serviced, the "technician" did not put the oil filter on correctly which caused an oil leak. This could have potentially caused considerable damage to my car. I will not take my car anywhere else going forward. This dealership corrected the problem AT NO CHARGE! unheard of. Rafael my service adviser is spectacular. More

I brought my car in for service. As I drove up there was a friendly and courteous, young man who immediately took me to the appropriate desk. Jennifer, the Service Advisor promptly As I drove up there was a friendly and courteous, young man who immediately took me to the appropriate desk. Jennifer, the Service Advisor promptly went over with me what was going to be done on the car. She asked if I wanted to wait there the two to three hours it would take to get the work done. I asked to be driven to a nearby venue which they did right away. Three hours later they called me saying that my car was ready and were sending someone to pick me up. This place was really efficient and service oriented through the entire process. More

We were very happy. Everyone was helpful and had smiles and Trent was a pleasure to work with. Thank you, Michael & Linette Green Everyone was helpful and had smiles and Trent was a pleasure to work with. Thank you, Michael & Linette Green More

Ivan my service advisor did an excellent job of keeping me updated on the service of my 2015 Sierra truck. All the Items I came in to be done were taken care of . It drive like a new truck on the way home. me updated on the service of my 2015 Sierra truck. All the Items I came in to be done were taken care of . It drive like a new truck on the way home. I asked for a few more items to be taken care of and as we were out of time today, I will be bringing my truck back in to have these taken care of. Ivan seems to be very concerned that I am taken care of. Thank you Ivan! More

I've been working with Kiara Raske my service advisor for quite some years already, as a fleet customer she knows my needs and how to address my concerns. Definitely good service! quite some years already, as a fleet customer she knows my needs and how to address my concerns. Definitely good service! More

Zack did a great job in helping us out, he was very friendly and did give us a high a high pressure sales pitch like other dealerships, which made our decision to buy that much easier. We would give friendly and did give us a high a high pressure sales pitch like other dealerships, which made our decision to buy that much easier. We would give him our business again. More

I bought my first brand new Trailblazer. Zach was really helpful and the buying experience was great. Thank you Autonation. Zach was really helpful and the buying experience was great. Thank you Autonation. More

Our experience at the dealership was very smooth. All the personel were very professional and friendly. We found our experience pleasurable. All the personel were very professional and friendly. We found our experience pleasurable. More

Unhappy about the service I received, lack of communication with the service tech. Well not be coming back. communication with the service tech. Well not be coming back. More