We have bought 2 jeeps in the past 12 months. Salesmen Cory and Rob are great. Darren in finance is also very professional and we enjoyed the experience of buying and financing at this Autonation. Our experience since the purchases has been horrible. The Grand Cherokee has had numerous recalls, which are not the service department's fault. However, how you deal with the inconvenienced customer is your responsibility. Each recall on a vehicle is an opportunity for Autonation to step up and show why we should continue to purchase vehicles and service contracts from Autonation. The recall is the opportunity to put your best foot forward and make me feel good about my decision to purchase this Jeep that seems to have recall after recall. Unfortunately, when we call the service department the phone rings and rings and cycles back to the main switchboard. The recall P14 which came out in April 2014, it is now October I have still not been able to get fixed. I called when the card came out in the mail and was told 90 days. I called again in September, now I had another recall P36 in my hand. In addition the car was constantly beeping because it thought I wasn't wearing my seatbelt (I always wear my seatbelt), the airbag system was warning that it needed to be serviced, the 911 phone system would make the entire screen go red saying it wasn't working, and the ACC/FCW Service is not available was flashing on my dashboard.....this is the front collision warning system. Called service with all these issues and was told they couldn't get the car in until October 13th. I drove the car the shortest distances as possible due to the noise from the seat belt warning, and feeling unsafe with now 2 unserviced recalls plus all the additional problems. Took the car in on October 13th, service told me one day. They called on the 14th to tell me car could be picked up but they had not repaired the brake recall P14 because they didn't have the parts and it could be a few months. Why did they not tell us this yesterday? I called the other dealerships in town, they are all backordered by over 400 cars, why didn't Bellevue just be honest when the car was dropped off?
Autonation Bellevue needs to invest in more people to answer the phones, service people who at least sympathize with the frustration consumers are having on these recalls, instead of just being deadpan showing no personality or apology for the inconvenience. Unless I can be convinced otherwise by the excellent Bellevue sales team, we will move all service to Kirkland Jeep dealership and if we do get a Dodge truck it will not be at Bellevue. Bigger is not better....Autonation has some serious service department issues and they should consider an overhaul in the department.
Price was excellent in my review because the car is under warranty.