Received "URGENT AIRBAG RECALL" from US Depot Transportation for my Dodge Sprinter. Called 800 number, they connected with this dealer and confirmed THEY HAVE PARTS.
Made appointment week ago, got 2 confirming emails. Traveled over 25 miles each way with my wife following me as they advised repair of recall would take all day. Left vehicle.
Called to check status after 7 hours and Service Advisor, Daisy, said "sorry" they did not have parts for driver's side. Asked to talk with Service Manager. She said they did not have parts and could not locate them in Houston.
Called James Hagen, General Manager, and left word. No Call Back.
I am a 78 year old senior. About to pick up uncompleted repair vehicle. Total 100 miles traveled due to with "URGENT, LIFE THREATENING RECALL" without repair.
I will report to NHTSA US Dept of Transportation.
They never should have accepted reservation for service without verifying they have parts in stock and misrepresented they did to the US government and to me.
Traveling over 500 miles next week. If, God Forbid, there is a crash and I am injured or killed by defective airbag, my estate will be holding them liable.