I'm a pretty easy going guy and I'm willing to have some patience with respect to a car purchase and/or service. However, I will NEVER buy a vehicle from the Valencia Jeep Dodge "Superstore" nor take it for service there ever again. Be warned because it could be very costly to you.
I purchased a "certified pre-owned" 2009 Jeep Wrangler from Valencia Jeep Dodge. By "certified pre-owned," I reasonably believed that the car was functioning and had been checked out. Further, the car simply wasn't that old.
As it turns out, the car had apparently been stripped of parts (a headrest, the floor mats and the manual). I purchased the vehicle at night, so I gave it a cursory inspection resting my belief in good faith dealing on the "certified pre-owned" part of things.
Undisclosed - and critical - was the fact that the Jeep Wrangler had an intermittent starting problem. My daughter and I took the newly acquired vehicle 120 miles from home and got stranded. This was on the second day of ownership. We had planned to take a trip to a remote part of Death Valley and thank God we didn't as the Jeep would intermittently not start.
I spent all of New Year's Eve 2011 at the service center trying to figure out what was wrong with the car. (As it turns out a lot of Wranglers are plagued with this problem.) A secondary negative battery cable seems to have solved the problem, but I'm still cautious with being too remote until it has had some time to prove itself.
In any event, all I wanted was a set of floor mats, the manual and the head rest. I tried to have a good attitude about things and be understanding. Clearly, that is a mistake because it's perceived weakness with this crowd. I was put off and put off and finally had to buy my own parts that were missing from the car.
The attitude here is a pretty good degree of thuggery. There's a thug mentality at this place. Unless it has to do with putting enough money in someone's pocket AT THAT MOMENT, they don't want to deal with the issue.
The follow up is terrible and it's disturbing that they would let a car go that would become stranded. After all, where do you take a Jeep Wrangler, but out in the boonies.
Unfortunately, this is common for the Valencia area. Don't bother coming up here to buy a car. It's a mistake. All you have to do is drive down Creekside and see that it looks like a ghost town with empty auto dealerships. This is from the effects of arrogance and nastiness endemic of this place. I'm sure you can find a better deal and less of a thug mentality at an auto dealership closer to Los Angeles.
Bum deal - but people should know. I'm just thankful we didn't get stuck somewhere where our lives would have been endangered.