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AutoNation Chrysler Dodge Jeep Ram Valencia

2.5

23 Lifetime Reviews

23820 Creekside Road, Valencia, California 91355 Directions
Sales: (877) 739-2948

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23 Reviews of AutoNation Chrysler Dodge Jeep Ram Valencia

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January 15, 2012

"This was the WORST vehicle experience I have ever had...."

- sfine

This was the WORST vehicle experience I have ever had. Initially, all seemed fine. I worked with Michelle Styer over the phone and she arranged a deal with the sales manager and myself. All details were reviewed regarding the vehicle by myself with Michelle. They located the vehicle at another store and had it delivered to my house at 8:30PM the following evening. Unfortunately, the vehicle was missing a critical option that it was supposed to have, and that was the main reason I purchased the vehicle. Upon contacting James, the sales manager, his response was, "Wow! That's a bummer!" He agreed to pick the vehicle up the next day and return my vehicle that they took on trade. I had to call three times the next day and demand that they bring me back my vehicle. They made no attempt to find me a replacement vehicle and wouldn't return my phone calls. Furthermore, I have had to stop payment on my credit card for the down-payment, which they didn't credit (despite multiple pleadings with them to do so) even a week after the vehicle was returned!!! I lodged a complaint with Chrysler corporation, and urge you to do so also if you had a poor experience with them on a Chrysler!

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Recommend Dealer
No
Employees Worked With
michelle styer and James (sales manager)
January 09, 2012

"I'm a pretty easy going guy and I'm willing to have some..."

- zinnanti

I'm a pretty easy going guy and I'm willing to have some patience with respect to a car purchase and/or service. However, I will NEVER buy a vehicle from the Valencia Jeep Dodge "Superstore" nor take it for service there ever again. Be warned because it could be very costly to you. I purchased a "certified pre-owned" 2009 Jeep Wrangler from Valencia Jeep Dodge. By "certified pre-owned," I reasonably believed that the car was functioning and had been checked out. Further, the car simply wasn't that old. As it turns out, the car had apparently been stripped of parts (a headrest, the floor mats and the manual). I purchased the vehicle at night, so I gave it a cursory inspection resting my belief in good faith dealing on the "certified pre-owned" part of things. Undisclosed - and critical - was the fact that the Jeep Wrangler had an intermittent starting problem. My daughter and I took the newly acquired vehicle 120 miles from home and got stranded. This was on the second day of ownership. We had planned to take a trip to a remote part of Death Valley and thank God we didn't as the Jeep would intermittently not start. I spent all of New Year's Eve 2011 at the service center trying to figure out what was wrong with the car. (As it turns out a lot of Wranglers are plagued with this problem.) A secondary negative battery cable seems to have solved the problem, but I'm still cautious with being too remote until it has had some time to prove itself. In any event, all I wanted was a set of floor mats, the manual and the head rest. I tried to have a good attitude about things and be understanding. Clearly, that is a mistake because it's perceived weakness with this crowd. I was put off and put off and finally had to buy my own parts that were missing from the car. The attitude here is a pretty good degree of thuggery. There's a thug mentality at this place. Unless it has to do with putting enough money in someone's pocket AT THAT MOMENT, they don't want to deal with the issue. The follow up is terrible and it's disturbing that they would let a car go that would become stranded. After all, where do you take a Jeep Wrangler, but out in the boonies. Unfortunately, this is common for the Valencia area. Don't bother coming up here to buy a car. It's a mistake. All you have to do is drive down Creekside and see that it looks like a ghost town with empty auto dealerships. This is from the effects of arrogance and nastiness endemic of this place. I'm sure you can find a better deal and less of a thug mentality at an auto dealership closer to Los Angeles. Bum deal - but people should know. I'm just thankful we didn't get stuck somewhere where our lives would have been endangered.

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Recommend Dealer
No
Employees Worked With
James - Sales Manager
September 11, 2011

"service will not return phone calls for his service..."

- chipclip

service will not return phone calls for his service wirters they will tell you what you want just so you will have your repair done at this shop, they bad mouth other dealers. this store is a chine store watch out.

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Recommend Dealer
No
Employees Worked With
service manager
3
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