Don't go here. When this was Tousley Ford it was a great, locally owned dealership. Since the corporate overlords at Autonation bought them out, I have witnessed a slow decline in customer service. You are nothing but a number to these people. I wish I hadn't bought a service contract with them so I never had to step foot in this place again. As a matter of fact, because of the poor customer service, I will NEVER buy a Ford product again.
A flat for diagnostics seems unreasonable and a rip off. Some problems are quick to diagnose. It just looks like a way to lock you into the service which is already expensive. I was able to pay the fee and go elsewhere and still save $200. It didn't help either that a longer list of service was proposed that wasn't really needed, some of which they also wanted diagnostic fees for. Overall the service people seemed all about collecting money. No one mentioned the diagnostic fee on the phone during scheduling or in the initial call, only after the vehicle was already dropped off. It seemed like they are trained to not mention it. Left a bad taste all around. The only reason for going there was the known with the Ford Focus which are under warranty. Unfortunately this repair was not a warranty claim. Not happy with Ford or Autonation.
Had an appointment at 830 today & when I got there you had no record of the appt I made online. It was for a windshield repair. I didn't know you had 2 different centers, but neither one was ready for me & my insurance had done what they were supposed to. It was my first time in their service department, but was supposed to have already known how to navigate their convoluted process. They shouldn't offer the ability to make online appts if they can't handle today's technology, & also if my only recourse is to waste my time calling them. I chatted & they couldn't even figure out who I was though they had my appt & vehicle info. They couldn't care less once the sale is final. Too bad I just bought it a month or so ago (2/18 2015 Edge) & added exterior & interior services (I wouldn't if I had to do over again) because I'm never driving all the way to the end of the Earth again under any circumstances. The 1st person on an online chat told me to call & disconnected before I could tell her my issue.
At the beginning everyone was all nice to me because I am there to purchase a vehicle until things went downhill. I got the good ups with them saying I can take the car home because I got approve and blah blah blah. 2 weeks later they called me stating I can't have 2 open auto loans so either I pay off my first auto loan or I return the vehicle. I told them why was I not aware of that before I purchased the car, and all they said to me was they apologize for the miscommunication. Turns out the open loan was all an excuse. The girl Ann is a xxxxx and the receptionist as well. I returned the vehicle and they told me that I will receive my down payment through mail. For the past few days I haven't seen the return of my check through mail so I called them and every time I call, it seems like they are avoiding my calls. At this point all I needed was MY money back! They finally called me back and the girl Ann had the guts to ask how much do they owe me. I told her the amount and end it at that. I gotta give xxxxx to these people who don't know what they are doing and can't believe this dealership is still holding up. I'm guessing that all this happened because they screwed up on their end but didn't have a good excuse to cover for what they screwed up on. After all that mess, I went to a new dealership and purchase a new vehicle and I was approve and drove my new car home and been having it ever since.
Was in to purchase a Ford today and to trade my vehicle off. While the Salesman was good in the beginning, it ultimately went down hill fast once they where looking at the trade in for my vehicle. they claim that they pay the highest for vehicle trade ins when in fact, I could have gone down the street to CARMAX and sold my vehicle for more money. Also talked to my banker and found that the vehicle that they where trying to sell me was grossly over priced. The General Sales Manager of the day heard about my complaints and attempted to rectify the situation, but was hiding information and was saying the same thing as the salesman. The Manager of the store contacted me and was also giving me the same run around as the General Sales Manager and Salesman. I would not recommend this dealer to anyone as I feel that they will lie to you and overcharge you for services as well.
This is our second lease from AutoNation. We were very happy with the first one and decided to lease again from them. Our salesman Geoff Jelinek was very helpful as he was with our first lease. He showed us many vehicles to help us make our decision. Our lease manager, Dave Sawtelle, was very efficient with the lease paperwork.
We will consider leasing again from AutoNation when this lease expires in 3 years. Thanks for the great service.
I was very impressed with the AutoNation service center. I was greeted by a friendly and efficient service advisor. Even though I didn't have an appointment, they were able to service my car in a timely manner. I was kept informed of each step they took while they were fixing my car.
I would definitely recommend AutoNation for sales and service and will continue to be a loyal customer.
I purchased my focus there and everything was a great experience. I am surprised to see the reviews on this site since my experience w sales and service has always been top notch. Cindy in service is absolutely the best!
We were almost ready to sign at another ford dealer and Matt m. called and said he would match or beat the terms the other dealer was offering. Based on this I agreed to leave and buy their vehicle. When we got there the finance person, Ann, acted like she wasn't aware of our agreement and would not meet the price. We wasted a lot of time. I feel the salesman knew they couldn't match it and lied just to get me in the store.