Brandon Nissan

Don’t bother using their online parts department (DBA Nissan Parts Overstock). Very incompetent. Was directed there by Nissan website to order accessories for my new Nissan Frontier. First I placed an or Nissan Parts Overstock). Very incompetent. Was directed there by Nissan website to order accessories for my new Nissan Frontier. First I placed an order for running boards, hitch receiver cover, and exhaust tip. Without contacting me they cancelled the entire order. I called and asked why. They said the running boards were on back order. Not sure why that would cause them to cancel the entire order. In the mean time I placed another order for front and rear kick plates. I received an email stating the order was ready for pick up. I drive close to an hour to the dealership to pick up the parts on a Saturday. The guy behind the counter did a brief scan of the back room and said he couldn’t find them and it appeared he had no interest in trying to find them or track them down. He said come back Monday when the online guy is here. I filed a PayPal dispute on Saturday to get a refund. I finally had to call the dealership Monday for a refund. A woman who answered looked up my order and said it was showing on hold. I asked why. She said well it looks like you left us a pretty bad review. I was like yeah. She puts me on hold and connects me to the online order guy, who finally refunded my money. I asked what happened on Sat as to why the guy couldn’t find my part. His response was I don’t know. Incompetence and terrible service all around with zero remorse or attempt to make things right. More

Worse dealer with rude management. Sold me an unsafe car with old tires. Horrible experience. Sold me an unsafe car with old tires. Horrible experience. More

I visited Brandon Nissan to look into purchasing a 2024 Nissan Murano Platinum. After going over there inventory, they didn't have anything I liked. Mike my sales rep found me on at another dealership. He Nissan Murano Platinum. After going over there inventory, they didn't have anything I liked. Mike my sales rep found me on at another dealership. He said before they have it shipped to them I would need to go over my payment options. When we took care of that I told him I didn't want it if it didn't have CHROME WHEELS. Repeat CHROME WHEELS. When it was delivered it didn't have the chrome wheels I was promised. Of course they said they will get them m. Two weeks later now they say they can't switch them because of some friggin liability issues. The bottom line they down right out lied from the beginning. Don't trust them. Than the finance guy also turned out too be a liar, but that's another whole story. Drive the extra mile to another dealership to purchase your new Nissan. Stay away from Brandon Nissan. More

Among the worst experiences ever with a car dealer. I Was outright lied to by Thomas. He assured me they wanted to buy my Corvette. He verified the price multiple times. I made it clear that it was I Was outright lied to by Thomas. He assured me they wanted to buy my Corvette. He verified the price multiple times. I made it clear that it wasn’t a negotiation. He assured me that if the car was in perfect condition, as I stated, the number would be the number. I did not want to drive 30 miles to be baited and switched, Which was exactly what happened. He handed the key over to the manager, and essentially disappeared. After 30 minutes, the manager came out of the office and said we can’t get numbers. I’m not really sure what that means. I don’t know why they would have me drive all the way up there if the numbers weren’t even close. The car is in perfect condition, With only 6000 miles . This was a very slimy, scummy way to operate . He should never have had me drive up there knowing the numbers wouldn’t be there. This is the exact reason dealers get a bad reputation. xxxxxxx moves like this waste peoples time and give them a bad in their mouth. I can assure you, I will never buy another car from Brandon Nissan. More

I had a big issue with the service done on my Nissan nv200 in their service department with the transmission. They stated they were going to do the recommended Transmission Service the only thing they d nv200 in their service department with the transmission. They stated they were going to do the recommended Transmission Service the only thing they did was do a flush rather than change the filters which is what needed to be done as well and then they tell me that they never do that. I was contacted by the lady who handles customer satisfaction and she said the service Management contact me here we are a week and a half later still no contact they obviously don't care about the satisfaction of the consumer More

After waiting in the office for nearly 6 hours I was finally approved for a 2018 Arcadia. I was already apprehensive due to the horrible reviews. I decided to give this process the benefit of the doubt. finally approved for a 2018 Arcadia. I was already apprehensive due to the horrible reviews. I decided to give this process the benefit of the doubt. Within 24 hours I noticed a roach infestation in the vehicle. I immediately took the car back the next day. Furthermore, as I drove to the dealership I noticed the gears shaking during shift change. I have 12 credit inquiries only to return a vehicle that was contaminated 24 hours later. What a nightmare! Stay far away from this business. More

Worst experience I have ever had at a dealership. My son and I were shopping for his first car. We found a car he really liked and test drove it. Geo and his manager explained that they just got it i My son and I were shopping for his first car. We found a car he really liked and test drove it. Geo and his manager explained that they just got it in and it wasn't ready just yet to be sold until it went through their service inspection and pricing. I asked what the timeframe for that was and they said it could be ready today or tomorrow. I asked them if we could go grab lunch for an hour and come back to see what the price and final details would be of when it would be ready. They said that worked for them. We came back an hour later, they made us sit and wait another half hour while they continued to "finalize the numbers". Then Geo came back and told me that they had just sold the car to someone else. I couldn't believe they would do that. He proceeded to explain how it was my fault because we left, even though that was the agreed upon plan in order to give them time to put everything together! I was shocked that anyone would do that. The truth is, they have zero customer service or loyalty and will do whatever it takes to make a sale, regardless of their agreement to another customer. I got a call from Trey the next day asking how my experience was. When i told him what happened, he had the nerve to ask me if there was another car i was interested in! Unbelievable! He couldn't have cared less what my experience was. I walked out without a car and his phone call had one purpose, to sell me a car. They are the epitomy of used car salesmen! More

I recently went in to make a purchase and the salesman Austin was phenomenal, he made sure all of our needs were met and if we had any questions he made sure he answered them.. Austin had only been a sale Austin was phenomenal, he made sure all of our needs were met and if we had any questions he made sure he answered them.. Austin had only been a salesman for about a month but his experience is that of someone with 5+ years ..his hard work is definitely appreciated go Austin u work More

They sold me a car that I asked if it had accidents and they told me no while showing me half a car fax report and when I confronted them about it they said they didn’t know it has accidents but the bank s they told me no while showing me half a car fax report and when I confronted them about it they said they didn’t know it has accidents but the bank said they ran the report and knew. They said come back and I did but they tried to sell me another car instead of trying to help. I would avoid this dealership if I were you they’ll lie to sell. More

Worst experience. From the first contact, they start cheating on you. CARFAX shows one price in the showroom is another. Requesting a specific car and when you came to From the first contact, they start cheating on you. CARFAX shows one price in the showroom is another. Requesting a specific car and when you came to the showroom without explaining anything show another car with worse parameters but at a high price. Then, without food for 7 hours they try to confuse you, foist additional services as a result the price of the car increases by one third of the original cost. Test drive with the radio on did not reveal any problems. Immediately after purchase found out that the initial speed of 40mph starts whistling in the wind near the passenger seat. Went back to the dealership. Given the end of the day offered to come back in the morning. Arrived in the morning and waited over 3 hours to find out the problem was the mirror but my insurance doesn't cover this one and if I want it will cost me $920. Bingo. So I was sold a car with a defect. I went with the problem the same day and I'm already being offered to pay for it. All the work of the salon is built on lies, exhausting the client to exhaustion. And when you come out with the purchase you are not happy with it because the whole process was associated with stress, bad and dishonest service. I do not recommend this salon to anyone. Run away if you want to save your nerves and money. More