So I went to Autonation Toyota Tempe when it came time to explore options for my car at the time of my lease expiring. The sales girl was helpful (Latifah) and after exploring some options I ended up deciding to just purchase my vehicle I had been leasing. Everything was fine.
I made my first payment to the lender I ended up getting set up with, etc, but when I checked on my lease account online it was still showing that I owed payments a few weeks later. I went ahead and made it thinking they had probably just not received my purchase info yet. A few weeks later I checked again to be sure it was shown as zero balance on the lease but it still said I owed another payment. I called Toyota Lease Services and they said they had not received any paperwork showing I had purchased the vehicle! They said I'd have to contact the dealer where I bought it and have them send the paperwork.
I've now called Autonation Toyota Tempe close to ten times over the past couple weeks. I've either left a voice message for the finance guy I used (Jordan Hawkins) or was told he was unavailable. I tried another finance manager, as well, left a voicemail, and no response there, either. I contacted the sales girl to get him to contact me back (she's at least been responsive) and still nothing. Very unprofessional and lax response to not even take the time to give me a call back and attempt to resolve this issue, which was THEIR FAULT in the first place for not sending Toyota Lease my paperwork! I will never buy another car from there again and will be sure to tell everyone I know not to ever buy a car from there if this is how they treat their customers who chose to do business with them!