Our collector car, an 07 Shelby Mustang with 19,000 miles had an airbag recall. We decided to also add in the state inspection while it had to be there anyway. We got a call that the car did not pass inspection. 19,000 miles and a ball joint needed replacement? This car is pristine, you could eat off it, it is kept in a heated garage and stored all winter every year and never even taken out if it rains. It is in perfect condition.
We agreed to do the work but asked to inspect the part, which we don't believe was faulty (my husband is in the car business and is positive). We offered them a chance to fix this privately and they chose to leave things as they are. When a vehicle "fails" inspection, you are actually being held "hostage" to get work done vs. having the fail sticker put on it. They saw a chance to make money on us, obviously.
We feel this "work" needed was a lie. To top it off our pristine vehicle had greasy fingerprints all over it, inside and out, when we picked it up.
Never go there for service, put your trust elsewhere. Sure, they will respond and defend themselves here, as they fear reviews like this. But, would I waste my time writing this if it were untrue? You decide. To top it off, they called us a few days afterwards and asked us to bring the car back as they forgot to record the serial numbers of the replacement airbags, and wanted us to return so they could fix their error. No thanks.