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AutoServ Of Tilton - Service Center

Tilton, NH

1.2
24 Lifetime Reviews Review Dealership

24 Reviews of AutoServ Of Tilton - Service Center

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December 04, 2020

"Went in for a recall on our jeep. Came out with half the..."

- jwelch0615

Went in for a recall on our jeep. Came out with half the recall done and began to fight with the dealership and Chrysler to have it fixed and the dealership would only fix the wrong issue. Now I have a Jeep that is unsafe to drive and will be taking it to our regular technician whom can troubleshoot and read.

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Recommend Dealer
No
Employees Worked With
W Young Scott Hilldard
November 12, 2020

"These guys are crooks. Lack complete integrity. They..."

- Stephanie Halter

These guys are crooks. Lack complete integrity. They failed my car for an inspection saying the rotors needed to be replaced on a 2 year old car. They are liars. Brought it to my local mechanic to see if this was true (a mechanic I trust) and he said absolutely not. They just wanted to drum up business. Don't bother bringing your car there. Stole our $50 and won't refund us. Never going back there again. They made me wait for 3 hours too, after I made an appointment for 9:30 am. Didn't leave until 12:30 pm. Outrageous.

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No
Employees Worked With
Corey in service
October 07, 2020

"NEVER AGAIN!!Bought a SUV from them two years ago and..."

- C.BROWN2488

NEVER AGAIN!! Bought a SUV from them two years ago and will never buy from them again because of their service department.. It takes them on average 1-2 hours for a simple oil change & tire rotation. And in some instances won't even do the tire rotation that you clearly had asked for. Instead it took them 90 min today for an oil change, no tire rotation. Never on time and always try to sell you on more work to be done on your car. I cant imagine how long i would have been there if I said yes to front brakes!! I will be taking my business elsewhere!

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No
Employees Worked With
March 13, 2020

"The car sales side is decent, but don't ever use the..."

- crcadcam

The car sales side is decent, but don't ever use the service department. They're crooks back there and I'm not even sure they know one end of a vehicle from the other. The service manager is a smug know nothing pencil pusher!

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No
Employees Worked With
Other Employees : Shawn service manager
March 09, 2020

"I took my Jeep there for a oil change and tire rotation...."

- Zerb

I took my Jeep there for a oil change and tire rotation. When it was done I left to take my son home to Moultonboro. On the way there the low oil pressure light came on , lucky I was already pulling into the driveway. I got out opened the hood and pulled the dipstick check the oil level. Which there was none on the dipstick. I called the dealership and they told me to drive it back to them or too the nearest shop. I told them no and they said then do you want us to send a tow truck and I yes. It took 3 hours for the tow truck to get to me. When I finally got back to the dealership is was just about closing time. They gave me a loaner for night. The next day I got a call telling me that the tow truck driver apparently damage my CV joint, so they had to fix that which took another day. The next day I actually had to call them to find out if my vehicle was done. When I finally picked up my vehicle they told me the cause of the oil pressure light coming. It was do to the over tightening of the oil filter which caused the o-ring to blowout and spill all my oil out. So they told me that everything was all set and fixed. Well 6 days later I returned to get my State inspection done. Which didn't go very because they told that there was oil all over my right front wheel well and possibly the brake pad and they told me that it was do to the CV joint.

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No
Employees Worked With
Jay T
October 31, 2019

"Free lifetime inspection, Ha! Inspection is not free if..."

- Ratama

Free lifetime inspection, Ha! Inspection is not free if you must come back after having fixed elsewhere. If you pay their outrageous prices for service then your inspection is free. I have had issues with this service dept. from day one..DO NOT GO TO AUTOSERV. I have switched to team Nissan in Concord where the service is honest and accommodating..

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No
Employees Worked With
September 25, 2019

"Service broke my truck and would not fix!!"

- Autoservesucks

Brought my Dodge 1500 in for" free" Lifetime warranty 10 year check.Truck was in perfect operating order according to their report .1 mile down road dash lights.come on.I bring truck right back to dealership they try to charge me 500 bucks for a sensor they broke . Employees could not care less! Service manager says sorry your problem.Dont do businesses with these people !!!

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Recommend Dealer
No
Employees Worked With
service advisor ,service manager
August 26, 2019

"Service "

- Charter1

I bought two cars in one day salesman was great. Best experience buying a vehicle I have had. After the fact it’s been terrible. We bought a Kia and a Jeep. Within weeks the Kia needed a new windshield as the wipers weren’t installed correctly, scratched the glass, that took weeks for them to get done with a different excuse each time I went in. We bought the extended $5000.00 warranty because it is a lease, the girl who sold us the warranty is great she had it and needed tires and the were covered, so I take it in today and guess what it doesn’t cover anything that she told us other the body and interior. My Jeep renagade the two front tires wore down to the steel belts on the outside. The vehicle was not aligned they were both toe in, the quick lube tech said he could turn them around and I wouldn’t see belts and it would pass inspection. I took it to service and was told it’s not their issue it is a Jeep issue. No help from dealer contacting Jeep did it on my own. Now Jeep said it is a tire issue, so I had to replace all 4 tires and pay to have a vehicle alignment when it started at 15000 miles. Also told they are showroom tires that I was lucky to get that many miles. To Autoserv, I saw you just lost to local customers and will never send anyone your way or recommend you for anything.

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No
Employees Worked With
Don’t know
June 08, 2019

"Poor business practices, car failed inspection with 19K mile"

- LHemy

Our collector car, an 07 Shelby Mustang with 19,000 miles had an airbag recall. We decided to also add in the state inspection while it had to be there anyway. We got a call that the car did not pass inspection. 19,000 miles and a ball joint needed replacement? This car is pristine, you could eat off it, it is kept in a heated garage and stored all winter every year and never even taken out if it rains. It is in perfect condition. We agreed to do the work but asked to inspect the part, which we don't believe was faulty (my husband is in the car business and is positive). We offered them a chance to fix this privately and they chose to leave things as they are. When a vehicle "fails" inspection, you are actually being held "hostage" to get work done vs. having the fail sticker put on it. They saw a chance to make money on us, obviously. We feel this "work" needed was a lie. To top it off our pristine vehicle had greasy fingerprints all over it, inside and out, when we picked it up. Never go there for service, put your trust elsewhere. Sure, they will respond and defend themselves here, as they fear reviews like this. But, would I waste my time writing this if it were untrue? You decide. To top it off, they called us a few days afterwards and asked us to bring the car back as they forgot to record the serial numbers of the replacement airbags, and wanted us to return so they could fix their error. No thanks.

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No
Employees Worked With
October 17, 2018

"Incredible Service"

- MonkeyMountain

My Ford was showing a wrench warning light. My manual indicated the powertrain awd was faulty. Called Autoserv. Bring it in in an hour. Shawn Robbins waited on me and wrote down the wrench complaint. Two hours later..trouble was diagnosed,part ordered and revisit scheduled. Brought the Edge in at 9:30..all fixed by 11. Highly recommend. So far..great experience. ***** 5 star so far.

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Recommend Dealer
Yes
Employees Worked With
Ford mechanic and Shawn Robbins
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