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AutoStar Nissan of Boone - Service Center

5.0

12 Lifetime Service Reviews

135 Innovation Drive, Boone, North Carolina 28607

12 Reviews of AutoStar Nissan of Boone - Service Center

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April 05, 2018

"Surprive..."

- ljangulo1956

Excellent sales.peofessionlsm...fiance office exprisertise of absolutely 5.stars experience and John Welborn very analytical in knowledge.about cars was very good... 🎆🎆🎆 Did and will recommend autostar.nissan to friends and family

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Recommend Dealer
Yes
Employees Worked With
John Welborn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : marty did the delivery not listed on service...very will behaved and professional..i believe he deserves recognition for is part in your dealership employees..
October 25, 2017

"Help while on vacation"

- shipledm

Our 2014 Nissan Altima's engine light came on while we were visiting the mountains of North Carolina. What to do? We plugged into our GPS the Nissan dealers in our area and were directed to Auto Star in Boone. We were greeted by Reed Bradt who said he would take care of our problem. In about 30 minutes, the car was repaired and we were back on our way. While we waited, we had a nice conversation with Kevin Dutton who made us feel right at home even though we were hundreds of miles from home. What a couple of great guys! Thanks so much for helping us in our hour of need. Dave and Sandy Shiple

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Recommend Dealer
Yes
Employees Worked With
Reed Bradt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Kevin Dutton
April 05, 2017

"great service and TED ( service advisor) is the best "

- xnysmokie

While I have issues with Nissan Corporate, Everett Nissan are always helpful, friendly, and their service is the best in the high country. I am so glad that Ted moved with Nissan ( after working at another dealership in Boone) and he is a good part of why I decided to only buy Nissan. He is super helpful, goes out of his way for customers and always is honest about what you need done or don't need done.

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Recommend Dealer
Yes
Employees Worked With
Ted Nolen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 01, 2017

"Service After the Sale"

- David

Everett Nissan provided an excellent service experience on my recent visit. Their Customer Service is second to none, going above and beyond my expectations. I would highly recommend this Service Center.

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Recommend Dealer
Yes
Employees Worked With
Dave Everett
January 27, 2017

"lemons into lemonaide "

- Shelly

So my old Nissan gave up the will to live unexpectedly. This is never a good news day but between Ted and Curt I ended up with lemonade out of lemons. Ted is so helpful and it feels great to have someone who is so obviously honest and ethical speaking engines to you (as this is not my native tongue). Curt felt like buying a car from my Dad. His main goal seemed to be what was best for me and my family. Every single person I dealt while, while buying my new car, couldn't have been nicer. Thank you guys, Shelly Parsons

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Recommend Dealer
Yes
Employees Worked With
Ted Nolen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Curt Hunter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jeff Jones
October 31, 2015

"outstanding service"

- on vacation

We were on vacation in the mountains and our check tire pressure light was on. We went to Everett Nissan and Reed Bradt, Service Adviser, checked out the pressure and found it to be low. They added air and recommended we return the next morning to see if we had an air leak. Well it was again down . They worked us into a very busy morning for them and repaired the valve stem seal for us without charge. Apparently it had been broken when the tire company had installed these new tires way back in our hometown. They helped us when we were hundreds of miles away from home. Can't praise them enough for their wonderful service. They saved our vacation. Reed Bradt gave us excellent , courteous service when it was obvious he was having a very busy morning.

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Recommend Dealer
Yes
Employees Worked With
Reed Bradt
June 09, 2015

"Great Service"

- Boone123

We service our Toyota, Ford, GMC and Infiniti vehicles at Everett Nissan. They are helpful, courteous, efficient and thorough. I was in and out for a recent vehicle inspection in 15 minutes. They know us by name.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Reed
October 13, 2014

"Best dealership ever!"

- kellyross2896

This is the 4th car we have purchased from this dealership. They are so friendly and awesome service! This is the 2nd car we've purchased with Kevin. He had wonderful knowledge of the car and I was sold as soon as I test drove it. Ted in service is the best, it is like we're friends. Just love everyone at this place. We drive all the way up there from Hickory just to have it serviced and get an oil change. You won't be disappointed in them at all!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Dutton
Oct 13, 2014 -

AutoStar Nissan of Boone responded

Thank you Kelly! We work hard to make our customers for life happy and it's nice to see that effort actualized. We'll let Kevin know you're happy. Please stop in and say hello when you're in for service!

July 15, 2014

"First visit"

- dgtroutman

the people were great to deal with... explained what was going to happen and how long it would take and they did more than I have ever had by other dealers

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Recommend Dealer
Yes
Employees Worked With
March 22, 2014

"Came in with a truck that wouldn't run b/c squirrels..."

- youknowwhom

Came in with a truck that wouldn't run b/c squirrels had chewed a wire under the hood. they told me in order to fix it the damaged wire, they had to order an entire tune-up kit which included the wire so I had them do it. Found out later they could've easily just replaced the wire. I was charged $500.

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Recommend Dealer
No
Employees Worked With
Can't remember
May 09, 2014 -

AutoStar Nissan of Boone responded

We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us. We believe customer service is paramount and your satisfaction comes first. Please call our service manager, Don Guffy, to find a way we can turn you into one of our many happy customers.

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