Took my XF in for its 2 year annual service. I waited in the service lounge while they performed the service. After the service I went to leave and the car would not recognize the key fob. It was getting late so Matt arranged for a loaner vehicle while they investigated the problem. The next morning I brought back my wife's fob for them to reprogram. They let me keep the loaner to use while they reprogrammed the fobs. When they completed the reprogramming they contacted me and I picked up my car.
Took my 2014 XK in for her scheduled service this past Tuesday. Not only was I drive home, but also picked back up which was very convenient. When i arrived, i found my girl freshly washed and waiting. Great service and exactly what one would expect from a Jaguar dealership. In a word, Quality.
I called when I saw the car my wife wanted on the website and talked to Travis. He was very friendly and knowledgeable. We drove in from out of town to pick it up and he had it waiting with some of the paperwork done already. He spent plenty of time explaining the car to us even though it was closing time on a Friday night.
They were extremely helpful and offered a full customer service experience. I would highly chose this dealership for luxury shopping. It is hands down better than the other luxuries except for Land Rover which mirrrors them.
I have had very positive experiences at autobahn. Everyone is always helpful and pleasant to deal with. The service and/or repairs are done in a timely manner and the car wash is very much appreciated.