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Autocom Nissan of Concord

5.0

7 Lifetime Reviews

1290 Concord Ave, Concord, California 94520 Directions
Sales: (925) 676-4400

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7 Reviews of Autocom Nissan of Concord

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January 22, 2018

"Awesome!! Dealer!"

- Doris De Campos

Wow this an awesome dealer and the person Elizabeth helped me out super I really appreciate her help excellent Recommended to all my friends ok

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Recommend Dealer
Yes
Employees Worked With
Elizabeth Campos
January 22, 2018

"Greatest service ever"

- Kevin Lopez

Excellent! I truly recommend this dealer and this person Elizabeth Campos she gives an excellent service thanks a lot I’ll come back soon ok

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Recommend Dealer
Yes
Employees Worked With
Elizabeth Campos
January 22, 2018

"The staff is really friendly "

- Elizabeth

I really like the customer service, I recommend to all my friends and my family. I really like the car and I’m gonna buy it

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Recommend Dealer
Yes
Employees Worked With
Sergio Morales
September 12, 2016

"Worst car buying experience ever!!!"

- Del_D

The worst car buying experience I have ever had. The sales manager was extremely rude as soon as I walked in the door, I should have followed my instincts and left immediately. The saleswoman was very pushy and used high pressure sales tactics to sell the vehicle. When they finally delivered after taking more than a week to have it serviced and detailed, it was still filthy when we got it. I sent it back to have it cleaned again and it was still dirty when we got it back the second time. I emailed the general manager twice to voice my displeasure and didn't receive any reply. Do yourself a favor and avoid this place like the plague. I regret that I ever stepped foot in that place. I haven't even talked about the switcheroo that they pulled with my loan resulting in a much higher APR that I unfortunately didn't catch until I had already signed the paperwork.

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Recommend Dealer
No
Employees Worked With
Michael (Sales Manager) Yesenia (saleswoman)
August 16, 2016

"Very expensive lease payments for Leaf"

- evsucker

1. I leased Leaf SV from Dirito brothers and returned it to Autocom. The price was 50-70$ more than I found later in Bay Area. 2. I returned my leaf after paying 14K because they wanted to charge me 11K for a car which KBB value is $8800 and sales on craigslist for $9200-$9500. 3. Nissan's residual value formula is not adjusted to customers who want to pay upfront whole amount and sales representative cannot break what portion of the payment goes towards the principal, what is interest and what is tax. 4. The best lease deal so far is in Redwood City or Fremont Leaf S - 92$/mo, Leaf SV - 139$/mo. Even this no-brainer deal is no-brainer since you end-up paying 7K for a car which goes around 80-90 miles on full charge. and after 3 years you don't own anything. For these 3 years you will pay around $3000 insurance and DMV fees for an overpriced car. 5. It looks like it is better to buy Honda Civic for 17K and you'll spare 8K for gas which will allow you to drive 4-5 years without range anxiety and you'll have a car after the 3-rd year. 6. If you have business and can write-off lease fees, if you need to drive in carpool lane alone, if you pay toll fee every day and if you drive 60-70 miles max a day Leaf is a great choice.

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Recommend Dealer
No
Employees Worked With
NA
July 09, 2016

"Condescending Service Manager"

- alohachick

Rip off! They use old-fashioned BS to get into your pocket book. Save yourself some money and frustration and take it elsewhere. The service manager is extremely condescending.

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Recommend Dealer
No
Employees Worked With
Paul Voske
February 24, 2015

"Hard sales tactics"

- Lindserita

This dealership uses hard sales tactics. Sales associates didn't have in-depth vehicle knowledge (safety reviews, pros/cons) The routine is the sales associate goes back and forth a half dozen times with a piece of paper with a handwritten car payment. Didn't follow through on advertised President's Day Sale - The dealership had a big sign out front that says "President's Day sale" and 1 of the bullet points on it says they will give you 120% of your kelly blue book car value. I went on KBB.com prior to going and got my car value ranges based on the kbb definitions. Sales associate gave me a long explanation about how what is on KBB is not really the value they use and that the dealership gets to subtract even more from that because of the investment they have to make to clean/detail/repaint chips, etc. So, they wouldn't agree to anything close to 100% of KBB value, let alone 120%. After the going back and forth, sales associate said since they couldn't offer more for the trade ins, he could give me $500 off the sticker price, even though it was a 2015. I told him where my car payment needed to be, and he told me he couldn't do that - even with the $500 off sticker price and the trade in values, and be purchasing the lowest end version of the vehicle). So we went back and forth on the piece of paper until he told me he couldn't get me any lower. I wish I'd walked. But in my mind, I thought "they're taking both trades and I may not find another $500 under the sticker price offer anywhere" - so I bought. When I got home, I opened the glove compartment to get the manual to read up on the new car and found the sticker - the guy sold me the car at almost $3000 OVER the sticker price. I called immediately, but they'd closed 15 minute prior, and I left a message. At first, I thought the paperwork guy had messed up, gotten confused, missed a button or something and that I would simply need to go back and resign the paperwork with the agreed upon price and all would be well and my car payment would drop. But it turns out, I just was "had." I e-mailed the sales associate with the e-mail address he gave me earlier that day. I never (to this day) heard back from him. I called the next day and LM for the manager, I live chatted at nissanusa.com to find out the complaint procedure and was told I would get a call back. For 3 days, I didn't hear back from the dealer. On the 4th day, I talked to the manager who said he would need to investigate. Now it's been a week since THAT and I still haven't been able to connect with him again. I won't go back, and I won't recommend.

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Recommend Dealer
No
Employees Worked With
Jose
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