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Autohaus BMW

St. Louis, MO

Overview
Employees
Reviews
Vehicles
4.8
3,368 Reviews
Autohaus is one of the largest and fastest growing BMW Centers in the Midwest. Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience". In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family-owned and operated. Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience". All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007. The Best People The Best Product The Best Facilities The Best Selection The Best Experience The Autohaus Experience
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3015 S. Hanley Road

St. Louis, MO

63143

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Showing 3,368 reviews

March 11, 2024

They are very experienced and spend many time to show all options and all model of BMW More

by sahel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis,
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Mar 12, 2024 -

Autohaus BMW responded

Thanks for the review! We're extremely happy that you had a positive experience, and we're grateful for your feedback.

Helpful
March 10, 2024

Great START to finish! Very cordial, considerate and caring. Will keep coming back for service! I highly recommend! More

by Jhunt1432
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Autohaus BMW responded

Thanks for the 5 - star review! We appreciate the kind and considerate words and look forward to working with you again.

Helpful
March 08, 2024

Wonderful service and technicians. Always efficient and effective. Love Autohaus and have bed. A customer for over 30 years. More

by Lauravarley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Autohaus BMW responded

Thanks for the review! We greatly appreciate your loyalty to us and thank you for sharing your experience with us. We look forward to working with you again!

Helpful
March 06, 2024

Terrible customer service from the Biller/Title Clerk. They were supposed to hold my plates and front license plate mounting bracket for pickup when they came in. I received an email stating that the pl More

by Nick T.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Zitko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth Ritz
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Mar 25, 2024 -

Autohaus BMW responded

We are not sure why Nick, who purchased a used car (non-BMW) is taking all his aggression out on our biller/title clerk. It was such a small issue about sending his plates and he blew up and promised to hit every review site about her. Really sad, he ended up changing his mind again and we had to send him his plates anyway. We wish him well and hope he feels better about us soon.

Mar 25, 2024 -

Nick T. responded

This dealership also thinks it’s appropriate to share personal information with random people via email. I have yet to get a response from the dealer regarding this matter. I’ve had to file a complaint with the Missouri Attorney General to try to reach a resolution. I sure hope they feel better soon and begin responding to concerns.

Apr 01, 2024 -

Autohaus BMW responded

Nick, Our Managers have spoken with you several times about this and your personal information was not shared with random people via email. Your email address was accidentally added as a cc: to one (1) customer's email notifying her that her plates were in. No protected personal information was shared with you or about you. This claim has no real merit and there is no resolution you should be expecting. We have mailed a letter to your home as well. If you would like to discuss this further, please contact our General Sales Manager, Todd Cherry, at 314-727-8870.

Apr 01, 2024 -

Nick T. responded

The requests to have my calls returned have yielded nothing but silence.

Helpful
March 02, 2024

Clean friendly and knowledgeable people with good overall service Especially helpful was finance and how to use new car services More

by Regnier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Vivrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Mares
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Forister
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff, Thank you for choosing Autohaus!

Helpful
February 29, 2024

Very happy with the technician and the service at Autohaus BMW. Will continue to bring my car there More

by robert.burns2957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

Autohaus BMW responded

Thanks for the review! We strive to improve in service, and will continue to do our best. Thank you for choosing Autohaus!

Helpful
February 28, 2024

My experience with this dealership was amazing! I liked the Promptness of the service I like the fact that I wasn’t inconvenienced and most of all I love the video I like how my service advisor was More

by tashiaqualls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

Autohaus BMW responded

Thanks for the review! It's customers like you that we continue to improve as a business! Please come see us again.

Helpful
February 28, 2024

My experience with this dealership was amazing I wasn’t inconvenienced and my service advisor Chris was awesome detailed and on point. I would definitely recommend Autohaus to my Family and Friends. More

by tashiaqualls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2024 -

Autohaus BMW responded

Thank you so much for the review! We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

Helpful
February 28, 2024

Awesome service! !! Thank you Mr.Todd Feuerhaken for all you do! Awesome advisers. Wish I bought my bmw 5 series here, instead of a random dealership, would have skip More

by Flori Rr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Feuerhaken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation! We appreciate that very much:)

Mar 27, 2024 -

Flori Rr responded

Much deserved......Nothing but the truth!

Helpful
February 27, 2024

Excellent service from start to finish! ! Professional and knowledgeable with my car. Provided real time updates and ensured I was in and out quickly. More

by Jill.gerretsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2024 -

Autohaus BMW responded

Thanks for the 5 - star review! We're extremely happy that you had a positive experience, and we're grateful for your feedback.

Helpful
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