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Autohaus on Edens
Northbrook, IL
3,477 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,477 reviews
Verified Customer
October 13, 2021
Service department is efficient and thorough Took little effort on my part. I knne the car was in good hands. effort on my part. I knne the car was in good hands. More
by rworsek
Employees Worked With
October 12, 2021
Terrible, terrible and terrible. On Wednesday 10/6/2021, I received an advertisement stating that they can change oil within 60 minutes with a coupon. Thus, I made the appointment and I dropped off my car I received an advertisement stating that they can change oil within 60 minutes with a coupon. Thus, I made the appointment and I dropped off my car at 9 am on Thursday 10/7/2021 accordingly for Service A. I also informed the serviceman that there is a minor noise from the back and needs to be checked. He suggested that we don't need to do it because it will cost me $198 which I accepted. He also suggested that I do four more things including replacing engine air filter, drain break fluid, perform cooling service, and replace wiper which I also agreed. The estimated total cost was $921.36. However, the job was not done at 4:31 pm on Friday. Instead, I got the message at 4:31 pm stating that I need to fix five more items immediately with additional cost of $3,040. In addition, there are five more items need to be done with additional cost of $1,997. I went there simply for an oil change. The regular price is $226. However, I was asked to do a big job with a price tag of $5,858. What a robbery!!! Plus, the noise is getting nosier now. I simply don't know what they did with the car after I refused to accept those services. BTW, I never received the coupon discount either. More
by WANGXUN56
Employees Worked With
October 12, 2021
Attention to the details. Keep the the customers informed what is needed to be addressed! what is needed to be addressed! More
by EMILY.TSAI
Employees Worked With
October 12, 2021
Efficient and courteous. Took care of me promptly and remedied the problem. I am very satisfied. remedied the problem. I am very satisfied. More
by DAVIDMSMOLIN
Employees Worked With
October 07, 2021
Excellent sales staff that was very helpful and resourceful. Best car buying experience I’ve ever had resourceful. Best car buying experience I’ve ever had More
by KURTMANLEY
October 06, 2021
Special key.was lost that unlocks the tire was lost at the dealership. I was asked to pay 60plus dollars to replace that key. I do all my servicing at the Dealer. I do not know how I could have lost that the dealership. I was asked to pay 60plus dollars to replace that key. I do all my servicing at the Dealer. I do not know how I could have lost that key and I actually I never seen the key or knew where they stored it? More
by GARYLUNDSBERG
Employees Worked With
