Autohaus on Edens

Autohaus on Edens is top notch dealership that truly exhibits highest possible standards of excellence that we expect form a Mercedes-Benz dealership. I have been a loyal customer for over 6 years and exhibits highest possible standards of excellence that we expect form a Mercedes-Benz dealership. I have been a loyal customer for over 6 years and have bought 3 cars form them. Ricky, previously in sales and now finance manager along with wonderful sales team, Rob to mention specifically are just phenomenal.. Thanks to everyone there for the best car buying experience! More

I’ve been working with Tom Lood since my first Mercedes purchase in 2012. He’s the reason I bought my next in 2020. Always professional and knowledgeable. He makes each customer feel like his only custo purchase in 2012. He’s the reason I bought my next in 2020. Always professional and knowledgeable. He makes each customer feel like his only customer. More

Tom are awesome ! He alway take care my car when I need . Very easy to with with Very easy to with with More

This was the most frustrating auto service experience I’ve ever had. I purchased my GLC 300 in June. The latch by the driver seat that opens the rear hatch was defective when I got the car. I brought the I’ve ever had. I purchased my GLC 300 in June. The latch by the driver seat that opens the rear hatch was defective when I got the car. I brought the car back and was told that they would order the part and call me in a few days. No call, no action. When I checked back, no one knew anything about it. They eventually told me that the part had been sent back. They said they would reorder it. Again, I waited for the call but heard nothing from the service department. Several phone calls later and I finally had an appointment to get my car repaired (nearly 3 long months after I initially visited the service department for my repair). When I brought it in, the woman who greeted me was friendly and professional. She found my name on her computer and brought me over to a service rep. This rep saw that I had an appointment, but had no idea what I had come in for. He eventually checked things out and informed me that the necessary part had been sent back (again!). I left the car with him and when the part came in, they fixed my car. My husband and I have owned Audi’s for years. This is my first Mercedes and I was extremely disappointed with my service experience. I would recommend studying the service department at the Audi Exchange to see how a first-rate service department operates. Next time I need service, I’ll try a different Mercedes dealership (in Lake Bluff) and see if it’s any better. This experience has soured me on the entire Mercedes brand. Feel free to call and discuss. More

Communication is awful. Should not make appointments if unable to keep with the schedule. Washed outside of car not inside besides vacuuming unable to keep with the schedule. Washed outside of car not inside besides vacuuming More

Ken and Ryan helped and worked with me to resolve issues I had with buying a used E550 cabriolet on the internet. I had with buying a used E550 cabriolet on the internet. More

Too many game，It's a waste of my time！Won't come here again。 again。 More

Great Service - Prem is easy to work with and is always very helpful. Makes the appointments quickly and works hard to accommodate my schedule. The work is great. very helpful. Makes the appointments quickly and works hard to accommodate my schedule. The work is great. More

They finished within the timeline they gave. They cleaned my car. It was easy to make the Appt. cleaned my car. It was easy to make the Appt. More

I enjoyed the experience although the wait was longer than expected. Not a big concern though. than expected. Not a big concern though. More