Honda Bridgewater - Service Center

Came in for a tire problem, came out with a new 2024 Honda HRV Awd EX-L ,car of my dreams. This is the 4th car we bought from this dealership. Nate was great. Went out of his way or me! Honda HRV Awd EX-L ,car of my dreams. This is the 4th car we bought from this dealership. Nate was great. Went out of his way or me! More

The tire on our 2023 CRV came right off the rim. We were not left the unlocker for the lug nuts and couldn't even put the spare on. So we called roadside assistance to get the vehicle to the dealers We were not left the unlocker for the lug nuts and couldn't even put the spare on. So we called roadside assistance to get the vehicle to the dealership. We were told they would replace the tire and fix it no charge. But the tire wasn't in stock, which was okay because it was expected within a few days. So we have been riding on the dummy spare tire for nearly two weeks now having to drive 45km both ways back and forth to work. They will not answer our calls or messages. They are about to lose our business forever. But not only that, they will be responsible for whatever happens to our vehicle and any rentals required from the fallout. This is stressful and tiring. We have been very polite and kind to them yet they avoid our calls. This isn't a small deal. More

Their prices for a front brake job on a 2015 CRV, for rotors, calipers, pads, fluid flush came to $1700 with tax. Way too high!!!! Be very careful here with their repair costs. Get other estimate from ot rotors, calipers, pads, fluid flush came to $1700 with tax. Way too high!!!! Be very careful here with their repair costs. Get other estimate from other mechanics, well before you even bring your car here. Their work was very well done. And I don't mind paying a lil extra at a dealership, but this was way, way too much. Well anyway, My 2 cents. More

Just had my car worked on for a Check Engine light issue. $500 it's solved. However, Honda Bridgewater charges you for using the Credit Card! I will not return. Do they really want thousands and thousand $500 it's solved. However, Honda Bridgewater charges you for using the Credit Card! I will not return. Do they really want thousands and thousands of dollars in loose cash sitting around and becoming a target for robbery? I think they should rethink the security of those few percentage points. Also, THEY DID NOT tell me ahead of time so that I could bring cash and avoid the $12 in fees. More

took my vehicle in for service. Adrian M, was very friendly. I was impressed by the details of what needed to be done to fix my vehicle. recommend this place for good service a Adrian M, was very friendly. I was impressed by the details of what needed to be done to fix my vehicle. recommend this place for good service and professionalism More

If you ever need your car service handled by a true Professional, ask for Matt in the service department. He took care of a recall that was supposedly “taken care of” by a separate authorized dealershi Professional, ask for Matt in the service department. He took care of a recall that was supposedly “taken care of” by a separate authorized dealership in one shot. He understood the predicament I was in and did only used his authority to help me as a customer. I haven’t had this chronic issue (it was for over a year) for the past 4k miles. Absolutely outstanding customer service and made me feel comfortable, and explained the issue with great knowledge and pictures. As a woman I can feel comfortable knowing I can go to him and I won’t be ripped off! More

I leased my 3rd Honda from this dealership and have always enjoyed the experience. But, this guy is awesome! The thing I wanted the most in my car was a GPS and nobody could figure out how it worked always enjoyed the experience. But, this guy is awesome! The thing I wanted the most in my car was a GPS and nobody could figure out how it worked in my car. I was told I had it but then no one knew how it worked. Then Arthur Chen (who was not my sales person) called and wished me a happy 1 year anniversary on the lease of my Civic. I told him I loved my car except for the fact that there was no GPS. He told me to stop by and he would show me how to use it. I could not believe it, could it be possible?? My husband and I stopped by and within 15 minutes I had GPS!!! I love this guy!! I will definitely give him my business going forward. Oh and I love love your service department too! More

They lost my 1 tire cup / wasn’t plastic/ when I came today to ask them put back , they where not pleasant and just wanted give me the plastic which I did not want it. They were not nice , they should a today to ask them put back , they where not pleasant and just wanted give me the plastic which I did not want it. They were not nice , they should apologize, but instead of that he try me gave plastic and tell it is happened. The technician should be more careful . The first time I was there for oil change and probably not any more. More

Excellent customer service from my Service Advisor Jayson Cabrales!! If ya want great expert service see Jayson Cabrales!! If ya want great expert service see Jayson More

I was very impressed with the level of communication I received as my car sat in service due to IDA. Becca was great, compassionate, informative and understanding of my frustration as my insurance company received as my car sat in service due to IDA. Becca was great, compassionate, informative and understanding of my frustration as my insurance company dragged their feet in sending an adjuster out. Her personal attention to my situation was exactly what I needed throughout this ordeal. If you ever need anything service related for your vehicle you would be lucky to get to work with Becca. More