I am rewriting my review to try and be as accurate as possible, I had a pretty bad expirienve here after my car was purchased and only got better after i met Joe Perez the general manager here so if you have an issue during your visit here i suggest asking for him because he will do his best to get it resolved. Due to my expirience with him I truly wanted to give the dealership a 5 star rating but just can’t get over what the finance guy did and how i was treated buy a lot of their employees after i purchased my car. The buying was a bit odd as I really never knew who my sales guy was because i was switched through 3 different people while I was there and the guy who introduced himself as my sales consultant spent his time inside a glass office talking it up with other employees while i sat and watched I later find out whoever My sales guy was the one on paper was Richard Gambal. That being said nothing compares to what iThe finance Guy here known as Oddie did, unfortunatly no one gave me his last name but in the end he is the gut to watch out for because he is shifty and no matter what prove you work out he will change it and hope you dont notice like what happened to me.. I made a huge mistake because I got complacent with the process since this was my 14th new car in the last 6 years also it was very late the dealer was 30min past closing time I hadn’t had dinner yet and was eager to finally leave so in my haste I made a terrible mistake and sighned without double checking the paperwork and put my confident in what Odie was telling me I sighned and not thruroughly reading it, well little did I know he changed the price of the car from what was advertised and agreed upon and jacked it up by a lot. Normally when i would get home I would review the paperwork anyway but when i got home i realazed i wasnt given all of the paperwork so i still had no idea what had happened it wasn't until a month later that I recieved my finance companies letter and opened my online account that i noticed a problem.
So yet another issue with Odie was the fact that he told me due to my finance company I was “required” to get the extended warranties or they would not go through with the deal, I agreed knowing i can cancle them later and that they could not stop me, I attributed the odly high amout to the extended warranties and when I went in to cancel them and was speaking with a Jimmy Ramirez when Oddie was all smiles walked up and asked if i came in to buy another car and when i explained that I wanted to cancle everything but my gap which is all I always get when i buy a new car, he game me a nasty look sucked his teeth and walked off while i was in mid sentance.
So then here comes another problem the process they use here is dated and lengthy compared to 2 other dodge dealerships ive gone to and Jimmy Needed me to email him all kinds of paperwork I never recieved from Oddie so that whole process took wany longer than needed.
One other thing I found odd that I cant directly blame Oddie but when i requested the deal paperwork I was supposed to recieve since the first day It was “Lost” and took 6 months for me to get them and I only got them after Joe got involved and i was about a month after that but he found them and sent them without me having to be on top of him everyday.
I think what bothers me the most was after I purchased my “Brand New” hellcat before i left the lot i was setting up the gauges how i had them in my Daytona and noticed the mialage was turned off and what i read before what the trip odometer so when i turned it back on I noticed the car had 1,539 miles on it, Oddie happened to be outside walking in and when i asked him about it he the conversation went like this
Me:”hey i just noticed this car has 15hundred miles on it whats up with that? It says in the add online the milage was written as 0.
Oddie: “Really? Thats strange.” CLICK.
The click was him literally walking into the building as i spoke with him and he replied and closed the door and locked it then walked off inside. I took a picture then drove off.
I had another issue caused by Oddie that Shiva helped me with and he took his time to make sure I was halped and had everything i needed
To be honest there is so much more i can write but I’m tired and you get the jist of it. Beware of Oddie if thats his real name and double check everything because not all of the people working in this dealer are good honest people. Luckily Shiva, Jimmy ramirez and Joe Perez is.