After my very poor review of Gallery BMW of Norwood,MA I was contacted by Rob Picerno, the Exectutive Sales Manager.He addressed the problems I mentioned in my review.
He got me the warranty paper work for the paint sealant/leather protection that I had requested
at the closing.I was orginally told I could not get paper work because it was being done at no charge
what turned out to be, this phantom coupon.
Also they were supposed it pay the last payment on my 2015 BMW.They did not.Rob took care of this
by sending me a check for the last payment.
While I still cannot recommend both the salesman or finance person I dealt with,I would recommend,if you go to this dealer,you ask for Rob.