Absolute worst customer treatment and contract follow through. This is my 5th BMW and I've never had such a horrible experience and wasted more time trying to get them to respond and follow through on their contractual responsibilities. It's been 6 weeks since I turned in my old leased BMW and BMWFS still has not received the check from this dealership for remaining payments and wear. I have left numerous messages for the sales manager, general manager, as well as emails, all to no avail. BMWFS cannot help me other than to call numerous times as well. I've never heard of such bad treatment especially with a brand of this stature.
ALSO, I signed a lease for my new car on a Saturday and when I picked it up on Monday there were over 100 miles more on the car which they are not compensating for in any way! ABSOLUTELY the worst service and unprofessionally run business.
Shame on you BMW Mount Kisco!