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BMW and Mazda of Crystal Lake

Crystal Lake, IL

5.0
564 Reviews
For nearly 30 years, we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied. We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle. We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you! When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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360 S Illinois Rte 31

Crystal Lake, IL

60014

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Showing 564 reviews

February 05, 2024

An Outstanding Experience at Anderson Motor Co - 2020 BMW X3 I recently had the pleasure of purchasing a BMW X3 from Anderson Motor Co./ BMW in Crystal Lake, IL, and I couldn't be more thrilled with the e More

by Jeff S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendrick Moore
February 03, 2024

Excellent Service By Everyone. I felt welcomed and taken care of. I would recommend Mazda Dealership Of Crystal lake for your choice of car More

by donadokhoun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Orton
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2024

Amazing service and Michelle was absolutely wonderful to work with. Would definitely recommend your dealership. More

by Mistygug
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2024

It was a wonderful experience at the dealership. Everyone was CRYSTAL clear in explaining all the details from the car, features and financials! Kenderick went above and beyond to care of our questi More

by Alok K
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Marrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendrick Moore
January 09, 2024

After shopping around extensively, we found our new car at Mazda of Crystal Lake. Couldn’t be more pleased with the overall experience there! Ask for Kenderick Moore, you’ll be glad you did 😊 More

by Drives a Mazda
Recommend Dealer
Yes
Employees Worked With
Kendrick Moore
December 18, 2023

Purchased a Certified Pre Owned BMW. For a month I was contacting the sales department to get a copy of the CPO inspection report which wasn't in my paperwork and was completely ignored. More

by Neal C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kayla Brock
Dec 20, 2023 -

Neal C responded

Since writing this review the general manager has contacted me and apologized for the sales team dropping the ball. He's made everything right and my faith in this dealership has been restored. By the way, my BMW is absolutely gorgeous.

Dec 21, 2023 -

BMW and Mazda of Crystal Lake responded

Thanks for the update, Neal! We're glad that everything worked out and if there's ever anything else you need, please don't hesitate to reach out!

December 12, 2023

They were great. They're working hard to get a titling issue resolved. Also, the car is great. More

by Brian Wahl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Pittman
November 30, 2023

Walked into dealership with a great mindset of test driving a Certified BMW was greeted warmly by Michelle. After test drive we determined that we wanted a bit more but wasn't sure, then got introduced More

by paper2vial
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leah Ruscitti-Smalley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2023

Michelle Cavano is the smart savvy aggressive yet not pushy sales person that gets you and knows how to uncover your need. Just go see for yourself you will not be disappointed More

by inetta.reddell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Liautaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Brzozowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2023

Michelle was great to work with and I love my new X7! Anderson is our favorite dealership. Thank you! More

by stylinghair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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