Dana was very professional and took care of me and my car. I was disappointed in the inside of the car when I got into it. Although it is an old car (5 yrs.), I am very careful about how I take care it. The steering wheel and side door handle both had some white residue on it. Dana said she would try to clean it but I was in a hurry. I have purchased leather cleaner and it seems to be working.
Also, the young man who greets us at the service door is an absolute delight.