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BMW of Freehold - Service Center

4.6

116 Lifetime Service Reviews

4225 US Hwy 9, Freehold, New Jersey 07728

116 Reviews of BMW of Freehold - Service Center

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September 16, 2018

"Great Service Advisor Justine "

- freddyg

Justin is extremely professional and knowledgeable. She also communicates with me about necessary repairs. She has been my service advisor for years and I go out of my way just to deal with her.

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Recommend Dealer
Yes
Employees Worked With
Justine Ammiano
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 08, 2018

"Service"

- Foremike

Taken in a timely manner and treated with friendly attitude. Tony is especially helpful when I drove in. Was kept informed by Alan, my service rep and the documentation of the service performed was immediately received via email.

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Recommend Dealer
Yes
Employees Worked With
Allen Gin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 10, 2018 -

BMW of Freehold responded

Thanks for the great review! We are so happy our team was able to make your experience great.

September 07, 2018

"Laudi Arnaldi - Great Customer Service"

- Bmwowner

Laudi Aranldi at BMW of Freehold just called me and resolved all my issues. His customer service is Excellent and I'm looking forward to working with him and his team moving forward! .

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Recommend Dealer
Yes
Employees Worked With
Laude Arnaldi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 13, 2018

"Quick, easy, painless, and customer oriented "

- Abdul

I came in to get my 2011 328i xdrive serviced. It was quick and painless and most importantly; Tony Sciacca took the time to know what’s going on with my car and explain to me what I need done to my car and what I need to do in the future so I can start saving up. Great place and definitely will be back. P.S: I live right behind Princeton BMW but I drive about 45 mins to get to Freehold BMW because unlike Princeton, there is no games, up sell, and there is no xxxxxxxx that comes when you try to get your car serviced!

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Recommend Dealer
Yes
Employees Worked With
Anthony Sciacca
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 14, 2018 -

BMW of Freehold responded

Abdul, we are grateful for this wonderful review and your kind words about Tony! It was our pleasure to provide you with top-notch service, and we appreciate your recommendation!

July 16, 2018

"Great service "

- Lola1025

Superior service 1st Class treatment Allen Gin is a gentleman who goes above & beyond to provide awesome service The young men who work in service are very polite & efficient The “tire expert is always so friendly & kind Fernando is a genius

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Recommend Dealer
Yes
Employees Worked With
Orville Bynoe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Allen Gin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Angela in the cashier area is the kindest, warmest most sincere young lady you could wish to meet!
Jul 18, 2018 -

BMW of Freehold responded

Lola, thank you for the 5-star review! We're so glad you enjoyed your service visit with Allen and the rest of our team!

June 23, 2018

"Excellent service and communications "

- Satya

Excellent service byBMW assist. Road service. Towing and by the dealership Was able to get timely service and arrangements to pickup the car in great condition

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Recommend Dealer
Yes
Employees Worked With
Frank Ghusson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 25, 2018 -

BMW of Freehold responded

Thank you for the 5-star review!

June 22, 2018

"2007 Z4 Service"

- Jvp2838

Tony was honest and thorough. He kept you informed throughout. Explained what was needed to correct the issue and labor involved. Issue was diagnosed and corrected.

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Recommend Dealer
Yes
Employees Worked With
Anthony Sciacca
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 25, 2018 -

BMW of Freehold responded

Thank you for the excellent review! Tony will appreciate your kind words. Please come back to see us again soon!

June 13, 2018

"Great Service Department!!"

- Judith's BMW

Best service experience I've EVER had. This is the first BMW I've ever leased from this dealer, and it's because of the EXCEPTIONAL service that I and my car receives, i'll be back for again when my kids start driving and need a cars. They're head and shoulders above all others.

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Recommend Dealer
Yes
Employees Worked With
Allen Gin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tsunao Otani
Jun 15, 2018 -

BMW of Freehold responded

Thank you for the 5-star review, Judith! We are so glad you had such a wonderful service visit. We look forward to seeing you for your next purchase!

June 08, 2018

"Horrible service "

- Bill1074

Left car on a Sunday night for a convertible sensor. Got it back Wednesday and it was filthy. Noticed a receipt left in the car. Looks like someone used my car to go get pizza the day before it was ready. The service paperwork showed 25 miles were put on the car. Called the dealer and sent them pictures of the car and pizza receipt. Their answer was there was a mistake on the paperwork and they only put 3 miles on the car and the receipt fell out of the pocket of the technician who worked on the car. They offered to rewash the car. Does anyone buy this explanation. How about showing the cctv footage to back up your story

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Recommend Dealer
No
Employees Worked With
Laude Arnaldi
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Gregory Itkin
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 19, 2018 -

BMW of Freehold responded

Thank you so much for taking the time to provide feedback! I’m sorry to hear that you had a frustrating experience with your service appointment. We make it our goal to continually live up to the trust our customers place in us. I truly appreciate your business and would be grateful for the opportunity to speak with you directly to learn more about your experience and hopefully earn back your confidence. Please contact me at 732-984-6041 or email me at fghusson@dchusa.com at your earliest convenience. I look forward to hearing from you. Sincerely, Frank Ghusson, Fixed Operations Director

May 19, 2018

"Service of car TIRES"

- Precia

Service at BMW BUT complaint is BOM of tires. If warranty on tires offered now since February of 2018. Obviously there is an issue! #ihaveissue!

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Recommend Dealer
Yes
Employees Worked With
Gregory Itkin
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 22, 2018 -

BMW of Freehold responded

Thank you for taking the time to leave us feedback. I am truly sorry that you did not enjoy your experience with us. At your earliest convenience, please contact me at 732-984-6041 or email me at fghusson@dchusa.com so I can learn more and hopefully make amends. I hope to hear from you soon. Sincerely, Frank Ghusson, Fixed Operations Director

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