BMW of Monrovia

Brought my nearly new CPO BMW in to have a light bulb replaced, and to have the battery checked. While my car was there, they also performed a recall service, for a brake booster hose replacement. This replaced, and to have the battery checked. While my car was there, they also performed a recall service, for a brake booster hose replacement. This service was supposed to take one day, and it ended up being three days. When I dropped my car off, I asked whether I would be given a loaner vehicle, or at least be reimbursed for a rental car, and was told no. This was extremely disappointing, since this is something that is expected for this class of car; Infiniti, Lexus, Mercedes Benz, all provide loaner cars to customers having warranty service done, and so do most BMW dealers. I also had to follow up several times with my SA to get status on my vehicle; not once did she call me to discuss what was going on with my car. I have now chosen a different BMW center to have my car serviced; Monrovia, you lost my business, and I will be sure to share my experience with as many people as I can. More

The dealers were not knowledgable about the car. Their communication skills and overall customer service was very poor. They handled the contract agreement process very poorly and I had to go back and re communication skills and overall customer service was very poor. They handled the contract agreement process very poorly and I had to go back and re-sign my contract for a mistake they made initially. I definitely do not recommend this dealership. More

I went to the dealership and we agreed on $2000 down with payments of $468.52. The sales manager sent the wrong information over to the finance department and they charged me $3000 instead. I did not notic payments of $468.52. The sales manager sent the wrong information over to the finance department and they charged me $3000 instead. I did not notice the difference until I received my credit card bill which had the $3000 charge. I went back to the dealership and they said they couldn't do anything to help me. They changed the deal on me without consulting me and sold me the car with a higher down payment and higher monthly payments then had been discussed with me. Even the salesmen remembered the deal we agreed on and I have the paperwork with the details of the deal still. More

In my search for a Silver 2008 BMW 328i on the internet, Ike Inyama (Internet Sales Manager) was the only salesman who got back to me with a price that I could not pass up on. He showed me he was serious ab Ike Inyama (Internet Sales Manager) was the only salesman who got back to me with a price that I could not pass up on. He showed me he was serious about doing business by picking out a car that met my expectations and knocking down his "internet sales price"...enough to where I was willing to drive 45 minutes to see him in person. He is a no games, no pressure, "I'm here to win your business" type-of-guy. He really knows BMW cars and gave me and my wife a good run down on the 328i. He made the car buying experience fast and friendly!!! I even checked on what customers were saying about him on the internet...and it's all positive!!! I would definitely buy from him again!!! More

The WORST!!! Horrible, rude salespeople! One would think in this economy, people would provide good customer service. Not here! I have a new BMW that is still under warranty and had some simple ques think in this economy, people would provide good customer service. Not here! I have a new BMW that is still under warranty and had some simple questions about some of the controls in the car. I pulled on this lot on a Sunday and parked...and waited, and waited - as a man, who obviously worked there, took pictures of a car next to me. He looked right at me and continued to go about what he was doing, so I got out of the car, thinking that would let him (or someone) know I needed assistance - still ignored. I finally asked if there was someone who could help me. He said, "What do you need, service? They're closed today." I said, "Well, not really. I was just hoping someone could show me how to use..." He cut me off, put his hand in my face and said, "These guys work on commission." As I tried to explain that my car is under warranty and according to my contract I can take it to ANY BMW dealership with questions. He continued to interrupt me and told me to "get off his lot!" Really?? Is that how you talk to a customer? BMW North America will hear about this and so will the GM of this store. DO NOT BUY YOUR BMW HERE!!!! More

If I could give this place zero stars, I would. Beware! In my opinion, the mechanics here are the ones that they write all those auto repair scams articles about. We went in for regular maintenance and was In my opinion, the mechanics here are the ones that they write all those auto repair scams articles about. We went in for regular maintenance and was told we needed transmission work that ended up costing $1300.00, $900.00 of which they charged for 3 hrs of labor. The first day we got the car back, it leaked the whole contents of the coolant fluid on our garage floor. We were told there was a hole in the coolant tank and wanted to charge us another $135.00. Funny how before they had our car, there was NO leak whatsoever and afterwards, there's a leak sooo big that the whole tank is emptied out! Hey BMW of Monrovia, if you read this, you should make the hole smaller on the next victim so it's not so obvious you're the ones who created the hole! Bunch of crooks! Unfortunately, there's no way to prove anything. That's why you can't find anything written about what to do after you feel you've been scammed. More

To call these guys shady is an understatement. Long story short: I bought a certified pre-owned BMW from them that, a few days later, I found had extensive body work done. They did not disclose that work nor short: I bought a certified pre-owned BMW from them that, a few days later, I found had extensive body work done. They did not disclose that work nor did they indicate it on any report. It is inconceivable that they did not know about it beforehand. After refusing to take the car back or do any reasonable reconditioning, I took them to small claims court and won a sizable award from the court. At least they paid the judgment promptly! BUYER BEWARE! Certified means nothing. Learn from my mistake and have any car inspected by an independent mechanic prior to purchase. The certification should provide you ZERO peace of mind. What's more, the car -- that supposedly had been certified -- required a few thousand dollars worth of repairs. The saving grace was the factory warranty, which allowed me to have it repaired for free from a DIFFERENT BMW dealership! More

My BMW got totaled in a car accident in May 2009. Therefore the extended maintenance program I purchased together with the car was not effective by then. Therefore I asked for a full refund from deal Therefore the extended maintenance program I purchased together with the car was not effective by then. Therefore I asked for a full refund from dealership BMW Monrovia. I was told that my case was qualified for the refund but the money would be returned from BMW north America. So I called BMW north America. They also told me the same story, I can get fully refund from BMW Monrovia. During the past half year, I made countless phone calls, like a ball kicked from this side to another. After BMW north America coordination, BMW Monrovia finance department gave me a form to complete the progress, which was Nov 2009. 2 Months later, I still did not get my money back and dropped by again. Now the big boss showed up, arrogant, cocky and extremely rude, "If BMW north America told you that it was us who should pay you back, he is wrong. No need to waste your time here. You should ask them or Assael BMW (the previous owner of BMW Monrovia, who does not exist any more)." I am about to sue them to get my money back. More

This is by far the worst buying experience ever!!!! I have purchased 5 bmw's in the past from New Century Bmw in Alhambra but they didn't have the cpo I was looking for. I went to Monrovia BMW and found have purchased 5 bmw's in the past from New Century Bmw in Alhambra but they didn't have the cpo I was looking for. I went to Monrovia BMW and found just what I wanted minus the horrible experience. I had to go back 4 different times to sign a new finance agreement, they kept xx me about finding me better quotes, better rate and all that other crap that I now know is just a tactic for getting you financed any way they can and running your credit over and over again. By the time I signed the last contract I had already driven the car for 3 weeks. I had traded my previous bmw to get this new one. My trade was also a purchase and I still owed over 16k for it . I was upside down, and they asked for 5,000 down. The first time I signed the contract I gave the 5,000 and took the car. 3 weeks later I realized that my trade in was still in my account and that I owed a payment for the month, which they had said they had already sent a check and not to worry. One day before my car trade in car payment is due I called bmw financial and still the car was under my name and no payment had been made, I was told it was going to affect my credit since it was still technically my car. The same day I was supposed to sign another final contract again for my new purchase and I told Pearl the situation and she said go ahead and make the payment and well cut you a check when you come in. I made the payment over the phone and headed straight to the dealerhip after work. I signed the contract and asked about getting the money back for the payment I had just made for my trade. She said she would get it done not to worry, she had also promised to get my extended unused service warranty refund since my trade had less than 50k and I had purchased the 100k warranty. Weeks went by and no money back what so ever. I called the finance manager and he said he would look into it, and nothing. I had to constantly call back because he wouldn't call me back. About a month later Pearl was gone and so was my money. After purchasing so many bmw's in the past this was the worst experience ever. No one backed me up, I know it was my fault for trusting them but I had never had this problem before. I was expecting so much better from a bmw dealership. I would not buy another car from there if it was 50% off. I hate feeling ripped off and a year later I still feel angry about it. Their service dep. Is nothing to brag about either, they lost my key and took them 2 weeks and a half to get me a new one when they had said it would take 3 days. I got a free half xxx detailing with dried dirt still under the back window wipers. More