BMW of Morristown

Bought a m3 cash 115k and they gave me the full run around because the sales rep was worried about how she's going to get her commission so I never got to pick the car up. After a week I decided I want around because the sales rep was worried about how she's going to get her commission so I never got to pick the car up. After a week I decided I want a full refund and the sales manager hung up on me and they are deleting my reviews on Google because they don't have an answer. BMW of USA is now handling the situation. The only thing in this whole situation that was timely was the deduction of 115k from my bank account. More

This is not an honest honorable dealership. BMW's are great cars and buyers deserve better. I was blatantly lied to and it seems like I am just one of many. Either go to a different BMW deal BMW's are great cars and buyers deserve better. I was blatantly lied to and it seems like I am just one of many. Either go to a different BMW dealer or buy a Mercedes! More

I love my BMW's and have been buying BMW's here for 10 yrs. However, this is my last car from this dealership. In short, the left hand doesn't know what the right hand is doing. Everyime I walked in, it w yrs. However, this is my last car from this dealership. In short, the left hand doesn't know what the right hand is doing. Everyime I walked in, it was like my first time, and I had appointments! The last time was to pick up my new plates. My temporary registration expired and I was never contacted. Then I go I to get my plates, after calling ahead and again, no one knows me. They can't find the plates and at first tell me they're not in. This is after I called, looking for my new plates and was told they're in. Again, no one was prepared or seemed to know anything about me, my plates or my car. After another 20 min wait, a guy shows up with the plates. He offered to put them on, but already aggravated, I said I'll put them on myself. They didn't leave any of my screws on the car and now I have to go buy license plate screws. All this for over $1,000 in fees just to buy my leased vehicle. Plenty of other places to buy BMW's, but this isn't one of them. More

BMW of Morristown did not honor the deal that I built on their website. Their website (at the time) used Kelley Blue Book to value my trade, but told me on the phone that they no longer use Kelley Blue Boo their website. Their website (at the time) used Kelley Blue Book to value my trade, but told me on the phone that they no longer use Kelley Blue Book. (MY car's "value" changed by $4500!) Additionally, they will not accept Auto Drafts from a credit union because of issues with "writing out the legal amount" on the check. (I'm 62 years old - I KNOW HOW TO WRITE A CHECK!) This is a tactic to get a customer to use banks of their choosing (at a higher interest rate). Charging a $899 "reconditioning fee" for a car that is still under warranty was also ridiculous! (If there's any mechanical issues, they would be covered under the remaining bumper-to-bumper warranty, and my own detailer would charge $126 for an exterior and interior detailer that would have been BETTER than the condition of this vehicle). Finally, the first person I talked to from the dealership (whose name will not be mentioned) didn't know how to "use his voice" when speaking to me, and was very demeaning and condescending. (Fortunately, the 2nd person I spoke to was better.) Even with the horrible experience at the dealership, I really wanted this car (and they probably knew it). (I went to adifferent dealership for a similar car. That dealership misadvertised the vehicle as a non-smoker car, but it smelled like a cigar bar!) BMW may be the "Ultimate Driving Machine", but I would STRONGLY consider a different dealership! More

Very poor experience Verified that a used car was there Set up an appointment Drove an hour to get there Vehicle was not even at the dealer Set up an appointment Drove an hour to get there Vehicle was not even at the dealer More