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BMW of Murrieta - Service Center

4.5

340 Lifetime Service Reviews

26825 Auto Mall Pkwy, Murrieta, California 92562

340 Reviews of BMW of Murrieta - Service Center

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October 11, 2018

"Be warned "

- JP- ski-u-mah

The service is slow. Had to wait 2hours and 45 minutes , just for a car wash....told “ Oh it will just be only a few minutes “ . When I leased the car... don’t feel I got a fair trade value for my 2008 BMW convertible, never got a test drive of new car , took my car is Sat . New one not delivered ‘til late Tuesday and had to drive their old , huge ,dirty X 5 and lease reduced from normal 36 months to 33 months, probably to increase their profit on this deal. Not interested in doing business with them again!

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Recommend Dealer
No
Employees Worked With
Don’t remember
August 01, 2018

"Worst Dealer Ever"

- Harper

I went in for a recall with a car that ran and drove into the shop. I left with a 12,000 dollar bill and a car that wouldn’t even start. Then got blocked off dealer page. Embarrassing dealership and will be going far above and beyond to get what’s right done. Don’t take your car here. Shop is a joke and the “shop foreman” is the least knowledgeable excuse for a mechanic I’ve ever even talked to.

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Recommend Dealer
No
Employees Worked With
Shop foreman
December 18, 2017

"VERY POOR VEHICLE SERVICE"

- stimmell59

Took the 2013 528i in for a routine oil change and a check engine light. Diagnosis was it needed a fuel tank vent. No problem. Next comes their "World Class Vehicle Inspection". Transmission leaks, that can only be discovered when you pull the transmission pan. Kinda thought that was the purpose of the pan, but oh well. Repairs needed: Techtronic Sleeve, $30 for the part, but 1800 to change it. What a scam since they just had the transmission apart last year due to another transmission leak. Same story. But, the last time it was apart, they could have changed the sleeve and been done with it. Nope. Called a European Car mechanic in Temecula and the same repair is $685 includes parts and labor. Service adviser had very little explanations for the several questions I had, and I finally told them to button it up and do nothing. Next day, got a call from the adviser and was told they would correct the problem at no charge, their mistake for not doing it correctly the first time. Relieved, saving me nearly $2000. Took an extra week to order the parts, and finally got my car back. Going over the paperwork now, and find no mention of the transmission repairs. Issue states, "Customer states the transmission is leaking". Cleaned and Checked transmission for leaks, checked the fluid level, found no leaks. ????? What is going on here???? Called the adviser and he explained they didn't need any parts, just some "spray" and re-torque the bolts. Hmmm, sound like a scam??? I will NEVER take my car back to this place again, nor will I ever buy another BMW. Crooks at the service dept has changed my mind about this dealership, and BMW as a whole.

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Recommend Dealer
No
Employees Worked With
Chad Ludwig
December 18, 2017

"Morgan townsend is the WORST. SHE NEEDS TO GO!"

- a.willson

I called to reserve a loaner car 2 days before i took my x5 in for an oil change, Morgan Townsend literally has the worst attitude she rolled her eyes at me when i repeatedly told her that my car was being serviced and i needed a loaner that i reserved for i wanted a x5. Took an 1 hour just to bring the loaner car around! I live in Temecula and because of her i will take my X5 to another dealer, as well as inform all my family members and friends about my experience.

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Recommend Dealer
No
Employees Worked With
morgan townsend
October 07, 2017

""Excellent sales experience and customer care""

- Lone Wolf

Dave Townsend worked with us exclusively this afternoon to do the "impossible" to meet our needs with a 2018 BMW X1 SUV as a partner.

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Recommend Dealer
Yes
Employees Worked With
Dave Townsend
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 26, 2017

"A Culture of Warm Professionalism"

- LindaVH

BMW of Murrieta is a dealer from whom I lease my 320i. Our relationship is nearly 3 years old and I intend to begin my next 3 years with them soon. Most importantly this dealer is a culture of people, worthy of consideration and respect. Most of us drivers have many xxxxx in the air that we're trying to juggle. Life demands that. BMW of Murrieta is unusual in that the entire dealership, each area--Greeting, Sales, Service--is made up of people who actually care about customers and care to do a good job. Customers need not feel any stress here, not fear being taken advantage of, or being disrespected in any way. They are humans, like us customers, with their own lives and concerns and deserve our smiles and respect, too. I am truly blessed to have always been treated so kindly and respectfully with humor and warmth...and always true professionalism. BMW OF MURRIETA is an uncommon dealership--no exaggeration-- that sells great products, provides great SERVICE of those products, and gives great customer service. Buy a BMW from BMW of Murrieta!

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Recommend Dealer
Yes
Employees Worked With
Morgan Townsend, Loaner Desk; Alexandra Harmsen, Service Rep; Ryan Cornille and Kevin Adkison, Service Managers; Dave Townsend, Sales.
August 28, 2017

"Annoyed from this experience "

- DieselFan

The buying experience was not bad, but the auto service experience was awful. It started off well, I had an appointment at 10:20AM for the oil change and first 10,000 service in which I arrived early at about 10:10AM. I was greeted as I dropped the car off, then headed to the lounge to wait. About 5 minutes later, my service advisor Brandon came in to get me. We went over to his workstation to discuss the service details and I was off to wait for my shuttle service home since the estimated service time is 2-3 hours. As I entered the customer waiting area, the front desk representative (I forgot her name) walked over to confirm where in Murrieta I was heading. I told her it was up Winchester, near the French Valley Airport. She said okay, and walked away. I sit in the waiting room for about 25 minutes while others enter/leave, and wondered what had happened to the shuttle service to take me back home. I finally walked over to the desk to ask the rep where the shuttle was. In a somewhat unapologetic tone, she answered there was a family of 5 and two shuttles had to be used to drop them off. She didn't know when they would be coming back. I sat and waited another 20-25 minutes, at this point it was almost an hour, about 11:25AM, and still no shuttle. Another customer had entered the room, and her service advisor told her to wait a bit and get refreshments, the shuttle will arrive soon. I started to talk to her, as well as another customer about how I have waited an hour now and there was no shuttle. I vented a bit about how rude it was, for someone to drop a car off with 5 people, and how this dealership did not handle the wait for everyone else properly. Only then, as I was venting did the front desk rep recognize how upset and annoyed I was and walked over to apologize. She then said a shuttle did return, but it was not in service. Not long after, the shuttle finally arrived, and after the driver took a brief break, asked the customer who entered long after me where she was going. She was going around the block over on Diaz Rd and Winchester where her business is located. So now, after having already waited over an hour, I have to wait again in the shuttle as he dropped her off before driving to drop me off. I did not arrive home until 12 noon. Never have I had such a disrespectful experience from BMW as this before. My father has an X5 and since 2001, I have taken it in for service at BMW Ontario and they always had a shuttle service running on-time. And even when a shuttle is late, I am always kept up to date with arrival. I have never had to wait for over an hour for a shuttle. Communication is definitely an issue here with this BMW. I should have been informed immediately if there was a delay in the shuttle service. And, how is it that, because there was a family of 5, a second shuttle was rendered to drop them off, but returns and does not bother to consider other people waiting? Then, when you have customers waiting, the closer in location takes precedence over the one who has waited longer? This is a total lose-lose situation, mostly on my behalf, and I do feel like anyone there cares. In fairness, once told of this situation after the fact, he did offer a free gas fill up or something, but honestly, that doesn't make up for this. I am still waiting for a formal apology from them, since I did send an email to their team.

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Recommend Dealer
No
Employees Worked With
Brandon, and Front Desk Clerk
August 10, 2017

"Servise"

- Ipaladin

My service experience is very disappointing. Dropped my 535 for diagnostic in the morning and next morning I still haven't heard from them. I would at least expect curtesy call regarding the fact that they will keep my car overnight so I can make necessary arrangements for other vehicle to get to work. Called my service rep twice yesterday and no one returned my call. This is my 3rd BMW and have never had such a bad expierence.

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Recommend Dealer
No
Employees Worked With
Anthony Gibson
March 29, 2017

"Sometimes closer is NOT better"

- Jim M

My wife purchased a used BMW X1 and I was anxious to have it looked over by a dealer to make sure there was nothing major wrong with it. I called BMW of Escondido to see if I could get a service appointment there (as it was closer to my home), but was shocked at the rudeness of the young lady answering the service line. It was clear she thought I was a "bother" and didn't care if my service business went to that dealership. So... I call BMW of Murrietta and was thrilled to be treated like a valuable customer. Made an appointment and was further thrilled to be treated to first class service. I will never take our BMW to any other dealership for service and they've already won me over for all future purchases of cars.

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Recommend Dealer
Yes
Employees Worked With
Chad Ludwig
March 13, 2017

"Amazing service & staff"

- Jenikat

Expect great customer service and a clean and stocked waiting room. Friendly staff and great cars and prices. Don't forget to ask for what you want because your wish is their command here. I was very please to see places like this still exist in the world. Thank you BMW of Murrieta!

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Recommend Dealer
Yes
Employees Worked With
Brandon Holland, finance staff as well, Ryan Ferguson
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