BMW of North Haven
North Haven, CT
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Our salesperson, Pierre, has been outstanding. This is our third car purchased with him. He makes things easy and is always available. our third car purchased with him. He makes things easy and is always available. More
I have had my 2017 X1 for service twice since owning in Sept 2020. The 1st service in November was one that should have been completed before vehicle delivery, the computer needed reprogramming as engine Sept 2020. The 1st service in November was one that should have been completed before vehicle delivery, the computer needed reprogramming as engine had high rpm when idling. The second service, while the vehicle only needed an oil change and we dropped of on a Thursday evening. Phone calls never came from dealer until I inquired, and was told I would get a call after 3:00, that did not happen, my wife inquired on vehicle status and was told it would be ready by the time we picked up after 4:30. We got a call 10 minutes before arriving saying it was getting washed etc. On arrival the inspection was not reviewed by service, and it took a phone call a week later to get the inspection report, which prompted the survey. By the way, the car was not ready as I was then told outside it was going to be washed and waited another 10 minutes. This and the Sirius issue/question was asked was not answered until I was driving away. Overall very disappointing on how customers are treated like cattle in/out without , so far in my 2 visits a discussion on what the service entailed. More
Very good service. I was so glad to went there. Salma Cole, she is very nice lady and she friendly and confident. I really like her way she talked to the customer.Thank you so much. Cole, she is very nice lady and she friendly and confident. I really like her way she talked to the customer.Thank you so much. More
Had a very positive experience and pleased with the service of my vehicle, Luis was very professional and kept me up to date on the progress and costs of the appointment, I highly recommend BMW of Nort service of my vehicle, Luis was very professional and kept me up to date on the progress and costs of the appointment, I highly recommend BMW of North Haven! More