I remember when I first walked in summer of 2001. This man approached me and said are you ready to drive one of these ultimate-driving machines. I smiled and said sure are they free? He said not free but worth every dime. He just had this big smile and said would I like to drive one, I said sure but witch one is the question? He said take a look around and see what appeals to you, so I looked and then I pointed to this X5 3.0, he said lets do it. To make this short, I felt good about the way he approached me and gave me the freedom to look with no pressure. A week later I was driving one home. I had gone to new country in Hartford prier and lets just say they SUCKED! Service was Sh t. The employees had a chip on their shoulder in a big way. After my great experience at North Haven I must have sent at least a dozen people since then, But when I took my car in for service I was just looking around the show room because I need a second car and I might consider another BMW, but this time the sales staff is different with many unfamiliar faces this place has a different feeling, and not to many smiles going around.But to me,they had a customer for life because of my first impressionwith of this place. I always sent everyone to Otis Davis; this guy has got to be the nicest sales person..... You want a good feeling about buying a car go see him, He knows everything about these cars and treats you with honasty and respect! he gives old fashioned treatment and service that is hard to find these days. IT'S EASY BEING NICE BEFORE THE SALE, MR.OTIS DAVIS IS NICE YEARS LATER AFTER THE SALE!
UPDATE !!!!! Sorry folks, he no longer works at this place, and I can see why! Sales floor has dead beats in every corner, and sales staff that belongs at the star wars bar rather than selling cars. This place has gone downhill, service department was one place I thought did good work, but my last visit my car left with same problem it had, and talked to a friend that took his car in also with the same response. Seems to me they like collecting money from BMWs warranty but don't actually do the repairs. ???? Now what? Guess I will keep searching till I find a dealer that treats people like humans, not numbers! This place is NOT what it once was.