BMW of North Haven

By far the worst car buying experience of my life. From pushy and rude finance manager to incompetent office staff. Take you business elsewhere! pushy and rude finance manager to incompetent office staff. Take you business elsewhere! More

The primary reason that I brought my vehicle in for service is because a brake service light appeared on the dashboard of my Z3. I also asked for an oil change and a diagnosis of why my heater did not service is because a brake service light appeared on the dashboard of my Z3. I also asked for an oil change and a diagnosis of why my heater did not produce hot air. After 4 days and over $700 I was told that my vehicle was ready. It wasn’t until I picked it up that I discovered that the service light was still on. Upon questioning the service attendant he said that the issue was not the brake pads/lining, but a bracket that BMW allegedly no longer manufactured because the vehicle is a 19 year old classic. He told that he would conduct a search of other dealerships to find the part, and contact me as soon as it was available. I have to assume that the search was automated and not random phone calls to other dealerships. It’s been 3 weeks and I’ve placed 2 phone calls without a return call. It doesn’t say much for a BMW dealership that cannot complete a repair of a BMW. More

I have yet to be disappointed when dealing with this location. Everyone is friendly and professional no matter what department. My only comment would be to let your customers know that if they wait for location. Everyone is friendly and professional no matter what department. My only comment would be to let your customers know that if they wait for an oil change it may be 2 hours or more . Not a big deal but I wasn’t expecting quite that long of a wait. Great job all around ! More

Clean and Covid safe. Everybody was nice, specially the Sales lady. Sales lady. More

Sales lady was nice but my wife left not knowing half of what her car can do. Also my car looks like it was a used car with 30,000 not a brand new 68,000 X5. After talking with the sales lady and she talkin what her car can do. Also my car looks like it was a used car with 30,000 not a brand new 68,000 X5. After talking with the sales lady and she talking to the manager they refused to pay for a professional detail, so I had our new car detail by a professional. And how we are happy with our car. More

This is the second time I purchased a car from BMW North Haven and both times the salesperson I dealt with was Chris. I think a repeat sale says it all! Professional, knowledgeable, friendly—a good experie Haven and both times the salesperson I dealt with was Chris. I think a repeat sale says it all! Professional, knowledgeable, friendly—a good experience More

Luis explained everything clearly, including all my options. He kept in contact with me the whole time my car was there. He was always friendly and pleasant, each time I spoke with him. options. He kept in contact with me the whole time my car was there. He was always friendly and pleasant, each time I spoke with him. More

Andy was phenomenal taking care of me and working out the numbers. He was patient and was helpful in every way. Very respectful and professional. numbers. He was patient and was helpful in every way. Very respectful and professional. More

Stephanie was excellent and made my whole experience smooth. It was probably the best experience I’ve had at a dealership. She had great communication and included my daughter in the process, which ma smooth. It was probably the best experience I’ve had at a dealership. She had great communication and included my daughter in the process, which made it fun. I can’t say enough good things about her, I will definitely refer my friends/family to BMW of North Haven. Matthew was very thorough and helped me get through the finance part of efficiently and with ease. My car was beautifully cleaned and ready to go when I came to pick it up. I love it and am so happy that I found it here! More

North Haven BMW treats their customers as elite and their customer service is excellent! They go the extra mile to assist and make sure that the customers issues are taken care of. Thank you. customer service is excellent! They go the extra mile to assist and make sure that the customers issues are taken care of. Thank you. More