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BMW of Orland Park - Service Center
Orland Park, IL
591 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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591 Reviews of BMW of Orland Park - Service Center
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April 24, 2024
The overall service was a lot less than desired. I understand they cannot prevent back order or the construction on site, but the communication was horrible. I did not have my new car (2024) for 26 I understand they cannot prevent back order or the construction on site, but the communication was horrible. I did not have my new car (2024) for 26 days and they never offered me a loaner until I asked about 19 days in. They waited to do other work until they got the parts for different work which delayed getting my car back when the parts they were waiting for was a couple hour fix and the other work took days. In the end I got my car back and it was filthy. I have never owned a bmw, but all other cars I have owned the service has been great and no matter what the car was in for I got an inside and outside wash More
by LUKERMUSSELMAN
Verified CustomerEmployees Worked With
Na
Helpful April 23, 2024
I bought a bmw in 2015 I was very happy and that’s the reason I came back to buy my 2024, the salesman and genius were very helpful reason I came back to buy my 2024, the salesman and genius were very helpful More
by PLILAS
Employees Worked With
April 23, 2024
Nick Shellberg was awesome! He explained my service recommendations very well and provided reasonable options that kept my vehicle and pockets happy!!! He explained my service recommendations very well and provided reasonable options that kept my vehicle and pockets happy!!! More
by SGILESRN
Employees Worked With
April 21, 2024
Great people but finance guy is a joke you can’t trust him I understand he wants to make money from Warrenty we are not stupid anymore we know you get commission from the Warrenty if not the full amount b him I understand he wants to make money from Warrenty we are not stupid anymore we know you get commission from the Warrenty if not the full amount but you have to give and take with the customers for few hundred dollars you lost a customer when he’s buying a car for 95000 worth More
by NOFALS.225
April 21, 2024
The guys there are extremely professional and and respectful of your every need. Very friendly as well respectful of your every need. Very friendly as well More
by RUSSOSAL
April 20, 2024
Richard Pool is the only reason we continue to drive BMW’s. He clearly cares about customer service and keeping the customer satisfied. p.s. A coed bathroom with no signage during construction is un BMW’s. He clearly cares about customer service and keeping the customer satisfied. p.s. A coed bathroom with no signage during construction is unacceptable! A man entered the stall next to me & I had to hide in my stall until he left (& did NOT wash his hands 🤮) thinking I accidentally entered the wrong bathroom! More
by Bestmomever
April 20, 2024
Appointment process seemed to be somewhat disconnected to actual communication. Took almost two hours for an oil change while I waited. Too long. actual communication. Took almost two hours for an oil change while I waited. Too long. More
by PHOENIXPUMPS
Employees Worked With
Can’t remember name.
April 19, 2024
We always enjoy our experience with BMW of Orland Park. James “Jimmy” was through. He set up our ability to view the inspection online. Vince checked our loaner in for the return. The cashier Paige charged James “Jimmy” was through. He set up our ability to view the inspection online. Vince checked our loaner in for the return. The cashier Paige charged attempted to charge us for warranty coverage But soon rectified it with our signature vs our debit card. Otherwise all was perfect! Gus, the salesman is Remarkable too! More
by Ragsdale
