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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,381 Reviews

1,381 Reviews of BMW of Orland Park - Service Center

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December 08, 2024

This service dept did not successfully resolve my issue & they failed to adequately explain why. This isn't the first time I've left this dealer's service dept unsatisfied. What's worse is my white merino le More

by Driver21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Bugajski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

BMW of Orland Park responded

I'm truly sorry to hear about your experience and that you're still having trouble with your vehicle. We aim for better standards than you are describing, and I'd like to personally address this situation with you. Please reach out at your convenience so we can make things right. Thank you, Brian Coster - Service Manager - 708-460-4545

December 07, 2024

Poor customer service and absolutely no effort to fix problem. On-line service scheduling was the only positive aspect of experience. More

by rem
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory Kazienko
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Dec 09, 2024 -

BMW of Orland Park responded

I'm sorry to hear about your experience with our customer service. We strive for excellence and it's disappointing to know we fell short in addressing your concerns. Please reach out so we can work towards a resolution together. Thank you, Brian Coster - Service Manager - 708-460-4545

December 07, 2024

Service was very professional they took care of my issue and my problem was fixed. More

by Khal123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
JJ Vock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Paramo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

BMW of Orland Park responded

Here at BMW of Orland Park, we always value and appreciate our customers' feedback. Thank you, Khal!

December 07, 2024

Very pleasant experience. Fast, efficient service with good use of video to show the existing issues that need attention. More

by Q_JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

BMW of Orland Park responded

We're delighted to hear that you had a pleasant experience with our fast and efficient service at BMW of Orland Park. It's great to know the video feature was helpful in addressing your vehicle's needs. Thank you for choosing us!

December 07, 2024

My service representative Kevin was great. He probably gave me service and accurate information He followed up timely. Provided transportation home and back Thanks More

by PHOCK36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Dec 09, 2024 -

BMW of Orland Park responded

We're delighted to hear that Kevin provided excellent service and timely follow-ups at BMW of Orland Park. Thank you for sharing your experience, and we're glad the transportation assistance was helpful!

December 07, 2024

Excellent service as usual. I Would definitely recommend to friends or family members. Thank you More

by CCDOYLE1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

BMW of Orland Park responded

Thank you for this great review of BMW of Orland Park! We hope to see you again down the road!

December 06, 2024

I have had BMWs from this dealership for the last 21 years. It's the best and Jason is great!! More

by DIANE1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

BMW of Orland Park responded

Diane, we are glad to hear that Jason has provided excellent service. We are thrilled to have earned your loyal business here at BMW of Orland Park for over twenty years. Here's to many more years of excellent service!

December 06, 2024

No comment service was fine ………nonfurther comments and this section of the survey is a distraction for others More

by LAT0NIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

BMW of Orland Park responded

Thank you for sharing your feedback with us! We're glad to hear that the service at BMW of Orland Park met your expectations. If there's anything else you'd like to share or discuss, feel free to reach out anytime.

December 06, 2024

James is awesome. He is always communicative. I appreciate my experience. This experience was the smoothest Ive had with them. More

by JOHNSONKENN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

BMW of Orland Park responded

John, we're delighted to hear that James made your experience at BMW of Orland Park so smooth and enjoyable. Thank you for sharing this positive feedback!

December 06, 2024

General customer service and expertise has been a challenge. We’ve been dealing with the same issue for 3 years and finally (hopefully) resolved the last visit after May back and forth More

by NJIEMOUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

BMW of Orland Park responded

I'm sorry to hear about the ongoing challenges you've faced. It's concerning that it took so long to resolve your issue, but I'm glad it's hopefully been addressed now. If there's anything else we can do for you or if you'd like to discuss this further, please feel free to reach out at any time. Thank you, Brian Coster - Service Manager - 708-460-4545

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