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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,131 Reviews
Call Service Center (844) 701-8922

2,131 Reviews of BMW of Ramsey - Service Center

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December 18, 2023

I have been using Ramsey BMW for all my sales and servicing needs for the last 25 years and have always been satisfied with the quality of servicing and the professionalism of the staff. More

by HOGAN40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2023 -

BMW of Ramsey responded

Hello! We're delighted to know that you've been with us at BMW of Ramsey for the last 25 years and have always found our service to be excellent. Thank you for your continued trust in us, we look forward to serving all your future needs!

Helpful
December 18, 2023

Excellent dealership especially the people who give you personal attention and all are very knowledgeable about their vehicles. More

by CMC48RR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Lisciotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Escada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle
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Dec 19, 2023 -

BMW of Ramsey responded

Hello! We're glad to know you had a great experience at BMW of Ramsey and found our team to be very knowledgeable and personable. We appreciate your positive feedback and hope to see you again soon for more excellent experiences!

Helpful
December 18, 2023

BMW of Ramsey is the best. Good service good stuff. Jim service advisor was very helpful.👍 More

by SOSYURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2023 -

BMW of Ramsey responded

Hello! We appreciate this feedback so much. It's great to hear that you had an awesome experience with Jim and he was very helpful. We hope to see you back at BMW of Ramsey!

Helpful
December 13, 2023

I requested service for a light which is not working. They told me they had to order the part and it’s been two months and I still haven’t heard anything. More

by SMARRERO5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Sonion
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2023 -

BMW of Ramsey responded

Hello. I'm sorry to learn about the delay in getting your light fixed. This is not reflective of our commitment to efficient and timely service, and I apologize for any inconvenience this has caused you. We'd like to look into this matter further - please reach out at your earliest convenience so we can help resolve it promptly. Thank you, Jim Crowe - Service Manager - 551-777-5590

Helpful
December 13, 2023

Service is very good. It helps to have a great service rep like Anna Piserchia. More

by ROBERTCHABORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

BMW of Ramsey responded

Hi Robert! Thanks for letting us know that the service at BMW of Ramsey was very good and you had an awesome experience with Anna. We appreciate your kind words and hope to see you again soon!

Helpful
December 12, 2023

Service was fast and convenient! I was provided with an Uber by the dealership which is a nice benefit. More

by MICHAEL.HELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

BMW of Ramsey responded

Hi Michael! We're glad to know you found our service at BMW of Ramsey fast and convenient. Providing an Uber is just one way we try to make things easier for our customers! Come again soon!

Helpful
December 12, 2023

Anna & Jim are always professional and helpful. Excellent communications & service. Highly recommend for all your service needs. More

by DAVESAX1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

BMW of Ramsey responded

Hi Dave! We're so glad to know that Anna and Jim have been able to provide you with excellent service at BMW of Ramsey. Thanks for the high recommendation, we appreciate it! Come again soon!

Helpful
December 12, 2023

Amazing place, I love the service and I never leave disappointed. I can genuinely say that bmw of Ramsey cares. More

by ZAKHARIA.YUSUFOV1
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

BMW of Ramsey responded

Zakharia, we're delighted to know you've had consistently great experiences at BMW of Ramsey. We truly do care about our customers and their satisfaction! Thanks for the support and we hope to see you again!

Helpful
December 12, 2023

Service department was great, Ted took care off all of my issues with the car, had to come back for a back ordered part that was installed within an hour for me! More

by TOMC6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

BMW of Ramsey responded

We're glad to know our service department at BMW of Ramsey was able to assist you efficiently, especially with the back-ordered part. Thanks for your positive feedback!

Helpful
December 12, 2023

Friendly staff and great amenities for customers while they wait for their cars to be serviced. More

by BASSAMSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Araque
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

BMW of Ramsey responded

Hi! Thanks for letting us know that you found our staff at BMW of Ramsey to be friendly. We are happy that you appreciated the amenities too! We know how much of an improvement they make when you're waiting. We hope to see you again for more great service!

Helpful
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