BMW of Rockville

One Happy Customer! I was greeted and was being helped by a client advisor by the name of Suvin. I looked on the site and saw a car I wanted to purchase. Suvin made sure I was greeted and was being helped by a client advisor by the name of Suvin. I looked on the site and saw a car I wanted to purchase. Suvin made sure everything was taken care of correctly and in a timely manner. It really was not long after speaking with finance that my car was ready to take home. Everyone I spoke with was friendly and helpful. Just the way things should be when leaving with a car at a dealership. More

Exemplary Professionalism Ms. Roxanne Roch-Rigo provided exemplary customer service without the pressure to buy a vehicle. She was most responsive to all questions, and made th Ms. Roxanne Roch-Rigo provided exemplary customer service without the pressure to buy a vehicle. She was most responsive to all questions, and made the four and a half-hour process not as painful as it otherwise could have been. I'm very pleased with the vehicle, and comfortable with the purchase price, thanks so much Roxanne!! I’ll certainly send all persons seeking to purchase a new or certified used car to Ms. Roxanne Roch-Rigo at BMW Dealership of Rockville. More

Service was exceptional. This dealership was the right one to purchase my BMW. Not because of the the selection they had in the model I was interested in, but the service that This dealership was the right one to purchase my BMW. Not because of the the selection they had in the model I was interested in, but the service that was given to me. I had a nice chat with Suvin, who took care of me during my purchase, he was very friendly and had my car ready to go the same day. He made it clear to me that I would be taken care of and he stood by his words. Nothing is more important to me than the service I get when purchasing a product. More

Great All around Experience! I had a great time buying a new car from BMW of Rockville! My advisor Suvin was such a great help did a great job with finding me the right car at the I had a great time buying a new car from BMW of Rockville! My advisor Suvin was such a great help did a great job with finding me the right car at the right price. I would recommend You go see Suvin V. for a new or used BMW. More

Great service from a dedicated salesman BMW Rockville, an in particular Suvin, were dedicated to making the deal happen on (close to) my terms and then working around some scheduling issues. BMW Rockville, an in particular Suvin, were dedicated to making the deal happen on (close to) my terms and then working around some scheduling issues. I ended up ordering a new BMW when nothing on the lot had the collection of features I wanted. BMW Rockville never made this seem like a big deal. They treated it as a way to get me the car I wanted, which was the right way to do it. After struggling to close the deal on price in person, we were able to do so over the phone and by text, which was more convenient than having to come in again. Once my car arrived, I had an appointment to sign the paperwork. The finance person who does that was unavailable, so I eventually had to head home. Suvin came out to my house on a Sunday morning to sign the paperwork, then came back again the next day when there needed to be a slight change to the original paperwork. This was my second lease from BMW of Rockville. I would definitely lease from them again and specifically seek out Suvin to handle the sale. More

Everything as Expected When I walked into a dealership of high-end vehicles like this BMW I expect that same quality on customer service. They definitely matched it and a li When I walked into a dealership of high-end vehicles like this BMW I expect that same quality on customer service. They definitely matched it and a little more. My client advisor was Suvin and he added that 'little more' in customer service. Very honest, hardworking, and a good salesmen. More

Happy with my purchase! I am very happy with my purchase and I don't think that could've been possible if it weren't for Suvin, my client advisor. Made searching for my ideal I am very happy with my purchase and I don't think that could've been possible if it weren't for Suvin, my client advisor. Made searching for my ideal car easy and answered all my questions. When it came to pricing we agreed on a deal I was happy with. Got my car the same day and left satisfied. More

Roxanne Roch(s)! (And David Mills does too) I just leased a new 540i x drive from BMW of Rockville and can't speak highly enough about the people I worked with on the transaction. My client adv I just leased a new 540i x drive from BMW of Rockville and can't speak highly enough about the people I worked with on the transaction. My client advisor Roxanne Roch was absolutely phenomenal, as was the sales manager who also worked with me - David Mills. They were straightforward, very knowledgeable, incredibly warm and friendly , and most importantly respected my knowledge and experience and answered all questions and discussed all elements of the deal honestly and credibly so that I truly felt as though they were there to help me rather than just sell me. I couldn't be happier with the whole process or my car. I have been a loyal BMW driver for many years and as my long time salesman had left the industry during my lease term, was in the market for a new sales relationship just as much as I was in the market for my next BMW. I reached out to many dealerships in the area and had many conversations with sales reps and managers. Some of them were quickly crossed off my list either due to a hard sell approach or refusal to openly discuss the terms that really mattered insisting I come in before I knew if it would be worth my time. Some were definitely in the competitive ballpark on terms (or seemed they could be) but lacked responsiveness and/or any semblance of relationship. I found everything I was looking for with Roxanne and David and now feel very much as though I have a BMW home once again. More

First car! I worked with Roxanne in sales and Merlin with the BMW Genius and both were great! This was my very first car purchase, and Roxanne walked me through I worked with Roxanne in sales and Merlin with the BMW Genius and both were great! This was my very first car purchase, and Roxanne walked me through all the steps. She still follows up with me, even about two months after getting the car! The BMW technology can be a little overwhelming, so making the appointment with Merlin was so helpful. She sat with me one on one and went through all the features. Both ladies were wonderful to work with! More

Excellent Experience Roxanne Roch helped me find exactly the car I was looking for and made the entire process feel seamless. I would highly recommend here and look forwa Roxanne Roch helped me find exactly the car I was looking for and made the entire process feel seamless. I would highly recommend here and look forward to working with her again. More