My experience from the San Antonio BMW Service Department was exceptional and since their old location on Hwy-281 the service has improved 200%. Beginning with reception, to swift evaluation and notification of issues found. And lets not forget the loaner department. They are all professionals from the leadership on down. They have made the process so smooth that if you wish to get a loaner your wait time is quicker then going to the ATM. Then back the Service Department you get a video message a freaking video message directly from the mechanic explaining what was found and the video thing is ingenious. And my advisor Mrs Maggie this time, because my normal advisors where out that Saturday was exceptional. And by the way regular go-to advisors, Rhaudell & Esperanza are also great every time I visit as well.
But, back to the advisor that helped me on my visit, Mrs. Maggie. I only came in for a car wash and air in my tires. Mrs. Maggie was even more exceptional then expected. By anticipated everything needed from beginning to end. She even had my X1 ready on the port with no waiting once I got there. She explained the issues, the fixes done and to let her know if my problems accrue again (a software and engine oil leak) don't hesitate to call. I have had 4 Mercedes and 4 BMWs in the last 23 years. I've received service from both Mercedes and BMW in Hawaii as well as San Antonio, then worked at Lexus service department. This has given me high standards regarding service from a luxury car dealer ship. The service department at BMW of San Antonio as of today has surpassed all my expectations. So, I give Mrs. Maggie and the San Antonio BMW Service Department a 10+ from me! I would recommend them to anyone regardless of the cost or the type of car they own. This is because the workmanship and exceptional service is worth it.