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Principle BMW of San Antonio

San Antonio, TX

Overview
Reviews
Vehicles
4.7
1,140 Reviews
Call Dealership (210) 732-7121
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15507 I-10 West

San Antonio, TX

78249

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Showing 1,140 reviews

April 24, 2024

Our Service Tech, Juan Cantu, is very courteous and professional. An outstanding Representative for BMW. More

by alfonso67gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
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Helpful
April 24, 2024

Every time there’s an issue with my car I take it to my principal BMW dealership and My Advisor Paul always make sure everything is done correctly and I’m satisfied with it I like my car I like the way it More

by Ms Pickens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul my Advidor , & service parts
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Helpful
April 19, 2024

Best sales man was on top of his game and really good service went out of his way on his day off to take care of minor issues More

by Rey her a
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Melecio
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Apr 20, 2024 -

Principle BMW of San Antonio responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
April 18, 2024

Excellent service experience! Between my service advisor (Juan) and my salesman (Ramone), they have made the Principle BMW experience fantastic! More

by Mchellec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramone Williams, Juan Cantu
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Apr 20, 2024 -

Principle BMW of San Antonio responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Helpful
April 18, 2024

My service advisor Alamd Rosario was amazing! He was very helpful and kind. Service was top notch! More

by Lalaine M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alamd Rosario
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Apr 20, 2024 -

Principle BMW of San Antonio responded

Hi Lalaine, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
April 17, 2024

Michal, my service writer, was professional informative and attentive to my needs through my repair experience. She helped me with all my questions to get the job done correctly. More

by bmaldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michal
Report | Print
Apr 19, 2024 -

Principle BMW of San Antonio responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Principle BMW of San Antonio! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
April 16, 2024

Worst service I ever received in my life. They tcharge me $200 because the back seat seatbelt buckle was broken. I had the extended warranty and they didn’t honor it. I would never ever recom More

by Jamie Vignapiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard marrero
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Apr 18, 2024 -

Principle BMW of San Antonio responded

Good Morning Mr. Vignapiano, We sincerely apologize that you left our dealership feeling the way that you do. We strive to provide exceptional care and communicate throughout the process of ones service visit, I apologize if we failed to do this. We understand you brought your vehicle in for the seatbelt concern along with a concern of the comfort access system. For both concerns we discussed the evaluation charges and you agreed to them, prior to our team completing an evaluation. I want to make sure that you are aware the evaluation you paid was for both of those concerns. With that being said, the evaluation for the seat belt was discounted in half to try to help you through the process understanding that you recently purchased your vehicle from another dealership. We are highly concerned as well with your statement regarding our team not honoring your extended warranty. We contacted the extended warranty to discuss all recommended repairs. Unfortunately, they declined some recommendations, however, they did approve one repair for you. It sounds like there is a disconnect somewhere. We strive to ensure we get everything covered that we can from an extended warranty to be a good partner to you, however just as any warranty, these are all exclusionary warranties, there are items that are covered in the vehicle and some items that they do not cover. The terms of coverage do not come from the dealership level. Again, I apologize for making you feel the way that you do, that is not why any of us come to work each day. We are in the business of helping our guests.

Apr 18, 2024 -

Jamie Vignapiano responded

Not true at all, I told you to call the extended warranty people and fix what was on the warranty. You charge me $200 to look at a seatbelt. It is ridiculous. It should’ve been a safety concern issue instead you were more concerned with making money.

Helpful
April 16, 2024

Paul, the service rep, was 10+! Very personable, honest, friendly. He went above & beyond. Answered all my questions with answers and my inquiries with solutions or suggestions. More

by jsalaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paublo Gallardo
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Apr 19, 2024 -

Principle BMW of San Antonio responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Principle BMW of San Antonio! Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
April 15, 2024

Received excellent service from Russell and staff. Car runs and performs flawlessly. Kudo's to team BMW. More

by gbris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Spaustat
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Apr 16, 2024 -

Principle BMW of San Antonio responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
April 15, 2024

My service writer was very informative and helpful throughout the repair process. I also appreciate the technicians video on the condition of my vehicle. More

by bmaldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michal
Report | Print
Apr 17, 2024 -

Principle BMW of San Antonio responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
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