BMW of San Luis Obispo

We purchased a vehicle from BMW of San Luis Obispo on January 20, 2023. Shortly after the purchase, we contacted the finance manager to request the cancellation of the extended warranty we had bought and January 20, 2023. Shortly after the purchase, we contacted the finance manager to request the cancellation of the extended warranty we had bought and asked for a refund of the associated cost . We also sent a certified letter to them. On March 10, Kirk Tumbaga confirmed receipt of the letter. We believed the matter was resolved. However, last week, upon requesting a payoff amount from BMW Financial, we discovered it had not been addressed. We contacted the dealership and spoke to Mr. Kirk about the issue. he assured us she would investigate and call us back within two hours. Unfortunately, we never received the promised call, and despite numerous attempts, we have been unable to reach anyone at the dealership by phone or email. More

Roger explains what they are going do, how it is progressing and any follow up required - in a professional, courteous and well-informed manner. Having dealt with numerous service entities over the progressing and any follow up required - in a professional, courteous and well-informed manner. Having dealt with numerous service entities over the years, I feel very comfortable giving Roger and his team 5 stars. More

Definitely a 5 star! Roger is very respectful and polite. He listened to every concern and question, and we felt very taken care of! Roger is very respectful and polite. He listened to every concern and question, and we felt very taken care of! More

Kevin and the whole BMW team went above and beyond getting me in the car I wanted they were quick and smooth experience I can’t wait to buy my next car from them best car experience ever thank you Kev getting me in the car I wanted they were quick and smooth experience I can’t wait to buy my next car from them best car experience ever thank you Kevin and the BMW team! You guys rock!!! More

I am highly satisfied with the whole team at Coast Way BMW San Luis Obispo. Every time I am at their dealership I am greeted and asked what I may need. Everyone is very attentive and that makes the servic BMW San Luis Obispo. Every time I am at their dealership I am greeted and asked what I may need. Everyone is very attentive and that makes the service top quality. Especially the sales team and sales representative "JT" Jeffrey Thompson. A motivated and enthusiastic sales professional. More

I have been going to Coast BMW for about 3 years and my best experiences have been because of their new service advisor, Karina Gonzales! Every time you enter the building she greets you with the biggest s best experiences have been because of their new service advisor, Karina Gonzales! Every time you enter the building she greets you with the biggest smile and makes you feel welcomed. She definitely brightens your day when you are there (whether it’s because you are getting something fixed or just some routine maintenance done). Her customer service is impeccable. She treats everyone so nice and as if they truly are family. And she truly is a BMW enthusiast so you know she cares about the brand she represents! Highly impressed! Will be recommending anyone I know with a BMW to head over to see Karina if they need to have service done with an stress-free experience. To have a service advisor like Karina to take care of you and your car is why BMW is such a respected brand. More

Roger was helpful right from the beginning. He came out and met me out at the car. He was funny and had a smile on his face. He even helped look for something missing after my last visit. Very He came out and met me out at the car. He was funny and had a smile on his face. He even helped look for something missing after my last visit. Very courteous and personable. More

My gosh, Roger was above board, beyond being helpful. He was the doctor, I was a happy patient. What an asset he is to Nissan! He was the doctor, I was a happy patient. What an asset he is to Nissan! More

Kevin Nyhus listened and was an advocate for us as we negotiated the purchase of our car. He explained the features of the car and answered our questions. He followed up by phone after we purchased the negotiated the purchase of our car. He explained the features of the car and answered our questions. He followed up by phone after we purchased the car to ask if we had additional questions. He was pleasant, friendly, and helpful and we were very satisfied with our experience. We highly recommend you ask for Kevin. Norm and Linda More

Great costumer service, no issues what so ever. Would really recommend all of Nissan employees to friends and families. Would really recommend all of Nissan employees to friends and families. More