BMW of Sarasota - Service Center

Unexpected situation was superbly handled. My air condition stopped working and the service department took care of me immediately on a Saturday even though I did not have an appointment. A loa My air condition stopped working and the service department took care of me immediately on a Saturday even though I did not have an appointment. A loaner car was provided and I was able to arrive at work on time. Everyone was so courteous and kind from start to finish. More

Annual Servicing Derek is a fantastic service advisor.... the whole process was smooth and seamless Everything Derek said would occur did occur and actually on tim. Derek is a fantastic service advisor.... the whole process was smooth and seamless Everything Derek said would occur did occur and actually on tim. Well done More

Yes but With regularity, I experience extremely long wait time for car servicing. On Friday, October 25th I waited 40 minutes before I could even speak with m With regularity, I experience extremely long wait time for car servicing. On Friday, October 25th I waited 40 minutes before I could even speak with my advisor. I understand he was on a customer call but why wasn’t I reassigned to another service advisor? And yes, after 20 minutes of waiting I did go out to the valet desk to enquirer about my advisor’s availability My perception is a complete lack of respect for my time. More

128 convertible Carlos Munoz was great and valets very efficient and friendly The place was jammer but they were very fast Will come back for service and new car Carlos Munoz was great and valets very efficient and friendly The place was jammer but they were very fast Will come back for service and new car in the future More

Oil change The service was easy and quick. Carlos was great. Carlos was knowledgeable. He took the time to explain the specials and talked about the extended war The service was easy and quick. Carlos was great. Carlos was knowledgeable. He took the time to explain the specials and talked about the extended warranty. More

Service As always Derek gave us outstanding honest service . Always goes above and beyond . Provides honest feedback and offers us options . Always has been f As always Derek gave us outstanding honest service . Always goes above and beyond . Provides honest feedback and offers us options . Always has been fair and a super nice Gentelman More

Untimely and unproprofessional I was first appt in for a normal oil change. After 3 hours I need to get to work and was told this type of scheduled service would be 1 hour. I was a I was first appt in for a normal oil change. After 3 hours I need to get to work and was told this type of scheduled service would be 1 hour. I was asked if I wasned my car vacuumed and washed and replied “yes” at the beginning of the consult. By the 3rd hour I was begging to wonder why my car was taking so long- employees were in and out with their own side conversations and not once was I given updates on how long or how the process of my car was going. Finallt, when I found my service rep and told her I needed to get to work my car was suddenly ready within 15-20 minutes but the car was was “backed up” And was told to come back another time. I was so furious that day that when I left I went to another dealership traded in my car which I found out had 2 prior collisions which my husband and I had no prior knowledge of not did we sign a car fax disclosure and am done with dealing with BMW! More

Great service as always Carlos was great as usual. Despite having multiple appointments to juggle he was timely and helpful as always. Vehicle was serviced as promised and Carlos was great as usual. Despite having multiple appointments to juggle he was timely and helpful as always. Vehicle was serviced as promised and on time. More

Tire sensor issues Carlos has been our service advisor with my mom‘s 2017 BMW. My mom is elderly and he’s been more than gracious to us and supporting our needs. Can’t s Carlos has been our service advisor with my mom‘s 2017 BMW. My mom is elderly and he’s been more than gracious to us and supporting our needs. Can’t say enough about the fine service that we receive every time we bring the car. More

Service visit Carlos managed my visit very effectively.from the time I arrived. The work was completed under the stated time. he did an exceptional job explaining t Carlos managed my visit very effectively.from the time I arrived. The work was completed under the stated time. he did an exceptional job explaining the the service performed and the status of my car’s systems. More