BMW of Sarasota - Service Center

BMW sets the bar for customer service! BMW Sarasota came to our rescue when Global Imports BMW in Atlanta abandoned me, my blind husband, my cat and our disabled under warranty car in Ac BMW Sarasota came to our rescue when Global Imports BMW in Atlanta abandoned me, my blind husband, my cat and our disabled under warranty car in Acworth, Georgia. on September 13th It is a long, unbelievable story and I finally got our car our car back from Atlanta on October 9th thanks to BMW Sarasota. I cannot thank Greg Jones and the whole BMW team who supported us in this effort. Judy Caldwell Moore, Sarasota, FL. More

Convertible locking mechanism Part had to be ordered and came in next day. Dealership provided a rental vehicle. Service representative had wrong name on acct. and did not reach Part had to be ordered and came in next day. Dealership provided a rental vehicle. Service representative had wrong name on acct. and did not reach me when vehicle was ready. I called to inquire and was informed of the error which was ultimately corrected. More

Muluple issues Always helpful and Carlos is very responsive. I’ve had multiple warranty issues with my car and they’ve all been handled with proffessionalism. Happy Always helpful and Carlos is very responsive. I’ve had multiple warranty issues with my car and they’ve all been handled with proffessionalism. Happy to reccomend BMW of Sarasota to my friends and family. More

Excellent service Louis remembered me from my last visit some 4 months ago. He even remembered the reason for that visit. I don't know if he looked it up or not, but Louis remembered me from my last visit some 4 months ago. He even remembered the reason for that visit. I don't know if he looked it up or not, but even if so, he's working harder than most. He did everything I asked as did the shop. All said I have nothing but positives to report from this visit. More

Service Great! Scheduled at my convenience. Maria was excellent She reviewed all the work performed. Advised me of future service with estimates. Applied Great! Scheduled at my convenience. Maria was excellent She reviewed all the work performed. Advised me of future service with estimates. Applied all discounts applicable. More

Disappointed I am new to the Sarasota area and this is the first visit to this BMW service department and I have to say that I’m quite disappointed in the service I am new to the Sarasota area and this is the first visit to this BMW service department and I have to say that I’m quite disappointed in the service that I received. Although most of the staff was very friendly, my service representative did not provide me with the full pricing estimate prior to starting service. I was under the impression that my vehicle was still under warranty and when told that it had lapsed a few months prior, the price quoted did not include all services that were delivered. Although not happy about it I grinned and paid. In addition, approximately one hour prior to completion of the job my service rep said that the car wash was down but that I could bring the vehicle back another day. Again, I was disappointed but understanding that things happen. At the end of the visit when being walked to my vehicle I mentioned how I hated that I couldn’t get the vehicle cleaned today and the rep nonchalantly said that “he’d owe me one”. It was only when entering my vehicle that I looked up and saw other cars going through the car wash. Not only that but the vehicles parked in front of and behind mine were cleaned as well. As I drove over to the car wash for a better view, the service rep ran up to my car and said that the machine must be up now and that he could take it through. I try to be understanding and not be petty about things but I felt that not only was I misled about pricing but to add insult to injury the rep did not care enough to look up and see that themachine was operable again. I guess that my smalll $1000 service payment wasn’t significant enough to receive excellent customer service. Lesson learned. More

Recall service Everyone was so nice and accommodating with my personal schedule and recall concerns! I do not see Lewis Mention listed for rating, but he was absolut Everyone was so nice and accommodating with my personal schedule and recall concerns! I do not see Lewis Mention listed for rating, but he was absolutely fantastic with going over my recall parts to other service issues. I very much appreciated that I was not pressured to commit to scheduling my additional service issues in the moment. I felt that I received a wealth of additional information regarding the maintenance and overall health status of my car that I wasn’t fully aware of. It was refreshing to be treated as a human and not just a number. All the kindness I received was genuine and not forced. More

Scheduled oil change and state inspection I was very pleased with my service advisor Carlos Munoz. He was very professional and advised me what needed to be done with my 2013 BMW 328i and got I was very pleased with my service advisor Carlos Munoz. He was very professional and advised me what needed to be done with my 2013 BMW 328i and got the job done within 60 minutes. Great service area! More

Overall, it was a very bad experience Although Carlos Munoz and Valentina Lizardi were very professional and nice, my experience was not a good one. It was the first time I had brought the Although Carlos Munoz and Valentina Lizardi were very professional and nice, my experience was not a good one. It was the first time I had brought the car in for service and each time I left, something else would break on the car. After an air conditioning maintenance (and a couple other maintenance services) heat began to pour out of vents. It was repaired at no cost to me and I asked that they check the other work, which included brakes, was done properly since my 17 year old daughter would be driving the car. I was assured that everything had checked out just fine. As we pulled out of the parking lot, the car began to shake and the check engine light came on. We immediately went back and had that issue fixed. Again we were assured all was good with the car now. As we pulled out of the parking lot again, the car began to make a very loud air popping sound. We turned around again and Carlos asked the mechanic to take it for a test drive to see what the problem was this time. The mechanic was very rude and stated he didn't want to work on the car. I asked Carlos to do the test drive because the mechanic seemed angry, but Carlos insisted the mechanic was more knowledgeable and would do the test drive. He heard the sound and brought the car back, revving the engine to a point that I asked him to please stop doing that before the problem got worse. Again, the mechanic seemed angry. We left after they zip tied a piece back together on the car because the parts department was closed and they could not do the repair until the next day. Overall, it was a very bad experience. More

Derrick was excellent I brought my 2018 BMW X6 in for its first oil change and service. The day before my appointment I noticed a nail/screw in my front tire. Derek was qui I brought my 2018 BMW X6 in for its first oil change and service. The day before my appointment I noticed a nail/screw in my front tire. Derek was quick to help with this last minute issue and made my appointment time prompt, professional and polite. First Class treatment and a First Class Service Advisor in Derek! Thank you for an excellent experience. More