BMW of Silver Spring

Great experience Max was perfect. The way a car buying experience should be. The brand sells itself. Max is knowledgeable and a guide for car buyers. Everyone in the p Max was perfect. The way a car buying experience should be. The brand sells itself. Max is knowledgeable and a guide for car buyers. Everyone in the process was genuine, insightful, professional and polite More

Great customer service We recently bought a loaner car and worked with Ron Askew. He was a great salesman! He was courteous, knowledgeable and easy to work with! We recently bought a loaner car and worked with Ron Askew. He was a great salesman! He was courteous, knowledgeable and easy to work with! More

My experiance was really ok at the dealership I knew I was going to buy a new car on Wednesday, I went to the dealership on Automobile Blvd., in Silver Spring, MD., because of the number of differ I knew I was going to buy a new car on Wednesday, I went to the dealership on Automobile Blvd., in Silver Spring, MD., because of the number of different dealerships. The first place I stopped was at the BMW dealership. I was met by Ron Askew, and he was very pleasant. I told him what I wanted. He checked his computer and after a while, we were able to locate the vehicle that I wanted. Ron was very helpful and it was really a joy to work with finding my BMW 5. Also the whole process was very quick .and "easy". More

Transparent and straight to the point In the auto sales business, there are dishonest salesmen who hope that you are not able to calculate the sales tax, and there are honest salesmen who In the auto sales business, there are dishonest salesmen who hope that you are not able to calculate the sales tax, and there are honest salesmen who are transparent about costs and who are on the up and up. I am happy to report that Max Moyer is one of those honest salesmen. I speak from experience after trying not one, not two, but three different BMW dealerships in the DC metro area. I won't say any names, but their offenses included blatantly mis-pricing the VA sales tax (by increasing an additional 5k beyond the amount based on 4.15% tax), bait-and-switch tactics in which I asked to see an M4 and got shown a BMW 330 on the lot, and other things as well. Max did none of the above, and he was transparent in how much the options I wanted cost, and in his order form - the numbers all added up. In addition, I am deaf and have a hard time communicating over the phone. Max was totally open to corresponding by email to make this order happen. I appreciate his help and honesty very much. He is no doubt an asset to the Silver Spring BMW dealership. More

Simply the Best! Andy Alexis has a stellar reputation and was recommended by my father in law. He went above and beyond to help me navigate the process of purchasing m Andy Alexis has a stellar reputation and was recommended by my father in law. He went above and beyond to help me navigate the process of purchasing my first car. Andy’s honest feedback and experience helped me to make all the right decisions along the way. The end result was my dream car, a fully loaded 2019 X5 40i. Andy and the rest of the team were phenomenal to work with and I look forward working with them again in the future. More

From just looking into a BMW to end up buying one! I went to BMW of Silver spring to just get some info about X3 and 3 Series. Mr. "Ron Askew" was my adviser and with his help I did received all the in I went to BMW of Silver spring to just get some info about X3 and 3 Series. Mr. "Ron Askew" was my adviser and with his help I did received all the information I needed for my next step for looking into a BMW. Next you know , I was getting comfortable and our conversation leads to maybe buying a car today! So with his charm and his kindness I chose the X3 2019 and next you know I couldn't resist his offer. I have to say I am very happy with my purchase and so excited to ride this cool car. Thank you again Mr. Ron for being so patient with me and I do love my car. ;-) More

Dealer was great to work with I worked with Alejandro and he was great to work with. I wanted to test drive the new M340ix and he found the car on the lot for me to test drive eve I worked with Alejandro and he was great to work with. I wanted to test drive the new M340ix and he found the car on the lot for me to test drive even though they were hard to come by since they only had two in stock and these were the first two cars the dealer received two days before I showed up. He showed me all the new features on the car and let me take it for a decent drive. I was also thinking about a 2018 M3 to compare with the M340ix and even though they didn't have one, he offered to let me test drive a M4 they had in stock to use as a comparison even though I didn't take him up on the offer. He also took the time to build the car I wanted online to see how much it would be with the options I wanted. Unfortunately the car is so new so the lease terms (mainly the money factor and low lease incentives since I wasn't a current BMW owner) were not good and large discounts were hard to come by at this point. I am also looking at a comparable Mercedes and Audi and I felt that the experience with Alejandro was better even though I will likely be looking at one of these brands solely due to the lower payment. More

Dishonest Customer Service Had a very bad experience dealing with their service department. I was promised a warranty repair, by the advisor, foreman, and approved by the direct Had a very bad experience dealing with their service department. I was promised a warranty repair, by the advisor, foreman, and approved by the director, only to be told that the warranty date expired later so the issue is dead in the water. Once I got that cleared up by the director as it was supposed to be, now I am being told it has another problem on the car so the warranty hydraulic unit which I was told will be covered, can no longer be touched. Very frustrating. A good dealership will do what they say. More

Dealer had the car that I wanted at the price I was willing Dealership was clean and friendly. Salesman was courteous, professional and friendly. Vehicle was ready for delivery as promised and when explaining f Dealership was clean and friendly. Salesman was courteous, professional and friendly. Vehicle was ready for delivery as promised and when explaining features of my vehicle to me, the dealership people very patient and very helpful. More

Leasing an X3 with Ron was great. Will be back!! Dealing with Ron was a pleasure. We had agreed on a price via email and when we showed up the exact car we discussed was cleaned up and ready to go. I Dealing with Ron was a pleasure. We had agreed on a price via email and when we showed up the exact car we discussed was cleaned up and ready to go. I was doing some research online and Ron was very fair and straightforward when dealing with him. He seemed to truly care about us and took great care of us from beginning to end. We will definitely recommend him to others looking for a BMW and will be back to him when our lease runs out. Definitely the person to go to!!! More