We bought a 2017 X5 last week. We worked with Dennis Smith. We had lost a lot of confidence in this dealership prior to it being acquired by Hoffmann. I would guess that past poor ratings reflect previous ownership and service. This has changed dramatically.
From the point of inquiry, to deliberation, to test, to flexibility, to purchase, and to delivery, the process was well handled and well communicated. Dennis is obviously an automobile professional.