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BMW of West Houston
Katy, TX
300 Reviews
BMW of West Houston is a Houston BMW Dealer located in the Energy Corridor that strives to provide the highest level of service to its customers! Whether your new BMW needs service or maintenance, or your used car needs a new engine or transmission, BMW of West Houston has you covered. Our BMW dealership can also help you with your auto body repair needs, from our state-of-the-art collision center.
BMW of West Houston is multicultural - Our goal is to provide each customer a personal, unique, responsive BMW experience. Our employees speak a multitude of languages, including Spanish, Farsi, Hindi, Urdu, Vietnamese, Chinese, Arabic, Romanian, German, French, and Tagalog. to better serve all of Houston, TX.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 300 reviews
December 05, 2019
BMW X6 This was an amazing experience! Helped get me approved with less then perfect credit on the car of my dreams! Thank you BMW West Houston This was an amazing experience! Helped get me approved with less then perfect credit on the car of my dreams! Thank you BMW West Houston More
by mq
Helpful December 04, 2019
Most Professional and Knowledgeable I have never met a more professional, knowledgeable and personable sales executive. We built the car I wanted with the options, etc, he matched my re I have never met a more professional, knowledgeable and personable sales executive. We built the car I wanted with the options, etc, he matched my requirements and called me to come in a view the product. I knew in advance what I was getting, the approximate cost and terms and worked out the rest. How exciting it was when the car was gassed and washed, to have it brought around with a HUGE bow on it! Berj was so calm and cool in showing me the fine points of the car. He made the experience pleasurable. I would definitely recommend Berj to my friends in the market for a luxury vehicle. More
by linda.k
Employees Worked With
December 03, 2019
Tommy Luk BMW West Houston I purchased a new 2019 X1 today and had the privilege of having Tommy Luk as my salesman. Tommy was extremely professional, and made the experience e I purchased a new 2019 X1 today and had the privilege of having Tommy Luk as my salesman. Tommy was extremely professional, and made the experience enjoyable. Tommy went the extra mile even contacting me after hours on his own time to see how my wife and I were liking the vehicle. The entire staff was courteous and nice and have absolutely nothing bad to say about them or the dealership. I would definitely recommend them to friends and family. More
by Chris
Employees Worked With
November 30, 2019
Awesome Experience & Service!! My BMW West Experience was AWESOME!! Tommy Luk & Alonzo provided GREAT customer service and answered all of my questions. They were patient and met al My BMW West Experience was AWESOME!! Tommy Luk & Alonzo provided GREAT customer service and answered all of my questions. They were patient and met all of my requests! The transaction was smooth, and I am very happy with my purchase. I highly recommend them!! More
by c_powell80
November 29, 2019
Service done on time and within budget Service advisor explained the items to be covered up-front, and got the work done a day sooner than he originally anticipated. All was done well Service advisor explained the items to be covered up-front, and got the work done a day sooner than he originally anticipated. All was done well within budget and schedule. Very pleased! More
by John
Employees Worked With
David McCormick
November 26, 2019
Great Experience at BMW West I am so glad I went to BMW of West Houston. Tommy Luk was my salesperson and he went above and beyond my expectations to get me the SUV I wanted for I am so glad I went to BMW of West Houston. Tommy Luk was my salesperson and he went above and beyond my expectations to get me the SUV I wanted for the price I needed. Jessica handled the finance portion of the sale and did a wonderful job. I will be a repeat customer for future purchases and recommend them whenever I can. More
by joebra
Employees Worked With
November 21, 2019
Best car buying experience! It was a pleasure doing business here. From test drive to trade in everything was seamless. Loved how knowledgeable Tommy Luk was about the car. Showe It was a pleasure doing business here. From test drive to trade in everything was seamless. Loved how knowledgeable Tommy Luk was about the car. Showed me key features and fully explained BMW certified process. Financing through BMW was also very convenient and got a great rate! Highly recommend this dealership and Tommy! More
by Cruehman712
November 21, 2019
Awsome car buyng experience Tommy Tuk made this time car buying for me was an easy and no hiccups at all. Thanks Tommy for your experience, expertise. Thanks, Chau Tommy Tuk made this time car buying for me was an easy and no hiccups at all. Thanks Tommy for your experience, expertise. Thanks, Chau More
by tranc9
Employees Worked With
November 11, 2019
TERRIBLE SERVICE EXPERIENCE Just bought an X7 from another dealership and when I called BMW of West Houston to resolve a camera malfunction, the folks in service were rude and no Just bought an X7 from another dealership and when I called BMW of West Houston to resolve a camera malfunction, the folks in service were rude and not helpful at all. All they kept saying is they don't have a loaner... I told them I didn't need a loaner, that I needed a solution (shuttle back home, rental vehicle paid by them, anything)... he kept repeating the same thing... we don't have a loaner. UNREAL! Terrible experience a few days after buying a brand new vehicle. I won't be using them again! More
by Japi14
Employees Worked With
I didn't get the name
October 08, 2019
Horrid Time management I honestly don't know how this place is still open with the level of unprofessionalism that has occurred today. Took my car in to get some of the re I honestly don't know how this place is still open with the level of unprofessionalism that has occurred today. Took my car in to get some of the recalls. We fought the morning rush hour and got there before 8AM. Jose said they were already behind...they have only been open for 45 minutes... He said that the car would be done no later than 3PM max 3:30PM. We get a text from him at 2PM saying they HAVEN'T EVEN STARTED ON OUR CAR! And then said that they could just keep it overnight, but wouldn't give a rental car (so classy). I guess I'm supposed to walk the 46 miles to work... We argued and said it was totally unacceptable, because they had already had our car for 6 hours and didn't do a thing. Spoke to his manager, Randy, who told us that they were putting two guys on it and it would be ready by 4:30/4:45. We show up at 4:30 and what do you know.. the car isn't ready and is still up on the jacks...AND they only did 1 of the 3 recalls!!!! It is now 6PM and still no car! There is no excuse for this complete lack of time management. Horrid experience, & time management. I honestly expected so much more from this BMW dealership. More
by TBMW
Employees Worked With
