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BMW of West Houston - Service Center

4.0

50 Lifetime Service Reviews

20822 Katy Freeway, Katy, Texas 77449

50 Reviews of BMW of West Houston - Service Center

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July 21, 2018

"Frustrated"

- Jenny

I bought a BMW 320i on January 13th 2018. Drove it out for the first time February 5th, and noticed an oil leak on the floor of my garage. I took the car to BMW, picked up the car on February 15th and was told there was no oil leak, and it is other cars that we have that are leaking oil. On my latest visit which was on June 29th, I found out the oil pipe was replaced on Feb 15th. Very disturbing!!

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Recommend Dealer
No
Employees Worked With
Joanna Wolf
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 09, 2018

"Worst experience I’ve had with a dealership"

- zolo

This was one of the worst experiences I’ve ever had. I took my vehicle to this location for a fuel pump replacement due to a recall. The work on the vehicle was done improperly causing a gas leak. This could have caused an explosion because my wife and son were driving the car four hours away to Dallas without any clue. When I notified them of the situation, they did absolutely nothing to rectify the situation. The vehicle was repaired in Dallas by dealership that had nothing to do with the situation. I contacted the dealer operator Maria Moncada Alaoui over and over again and she offered no solution to the problem and didn’t seem to care at all that they put my wife and son in imminent danger. Also, I purchased a maintenance package from them. I took the car there several times and was told there was nothing wrong with my vehicle. As soon as my maintenance package expired, I was told that my brake pads were installed improperly. If this is so, this is something they could’ve easily told me before the maintenance package expired. I feel like I wasted $2300 on nothing. They are not honest people and do not care about their customers! I will never take my vehicle to this location again.

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Recommend Dealer
No
Employees Worked With
Maria Moncada
April 28, 2018

"UNPROFESSIONAL."

- prettygirl123

Was treated very badly here after purchasing a 3 series from them 2 months ago. I normally don't go to this location but today I wanted to test out how much better service was here. Refused to give me the service I asked for. Tried to talk me out of it by saying there's a very long wait time. After I insisted on waiting they tried to come up and start telling you their policy don't allow them to do this or that....UMM WHAT? What is the point of purchasing a car with warranty from them then? Manager was just as useless and brainless as them. Seriously all the people here are rude and don't know a lick about CUSTOMER SERVICE. I hope they all get replaced by more competent staff. Until then I am staying far away from this place.

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Recommend Dealer
No
Employees Worked With
Charles Cannon
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Belinda "Linda" (Old Nasty B#tch), Receptionist (Dumb Hag)
April 08, 2018

"Best Service Advisor"

- Mano123

Jose is the best Advisor I have ever seen, In the last 4 years he has been consistent in providing the excellent service every time I visit BMW West for any regular Maintenance or something which I need to get the advice or fix any issues. He is awesome!! - Visu Mano

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Recommend Dealer
Yes
Employees Worked With
Jose Maldonado
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Randy Baxter
February 26, 2018

"Dishonesty at its nicest and finest! "

- AngryVet

As a disabled veteran I have to say that these are some of the most despicable people masking bad behavior and lies with niceness. My 335i caught on fire due to a recall issue while I was driving on the freeway which almost caused a horrible accident. The fire caused the car to have a meltdown and lose power on the tollway. Called the dealer to bring the car in multiple times with no response. I had to contact BMW USA directly to get them to accept my vehicle. They only replaced the recall parts and tried to charge me just to look at the electrical components that malfunctioned because of the electrical fire. BMW is refusing to fix any issue but the recalled parts because my car is not under warranty. My vehicle has less than 80k miles. This is completely un-American Thank God for USAA. They came to my aid and will cover BMW’s evil by covering the repairs. This dealer and BMW USA has no honor!

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Recommend Dealer
No
Employees Worked With
JB
January 05, 2018

"Fast, Professional Service"

- emailjamesglover

I had the pleasure of being introduced to BMW of West Houston by MaryJane Riley. MaryJane exemplifies the notion, 'great companies are comprised of great people.' She went above and beyond to not only assure the work done to my older BMW was necessary and correct, but completed in an extremely expeditious manner.

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Recommend Dealer
Yes
Employees Worked With
MaryJane Riley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 20, 2017

"Professional service, competitive pricing. Convenient. "

- Bsunny1

Daniel is very pleasant and professional to deal with. Highly recommend him. Goes the extra mile for you. No unnecessary services, no gimmicks. Knowledgeable and courteous.

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Recommend Dealer
Yes
Employees Worked With
Daniel Hinojosa
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 07, 2017

"Excellent Service"

- LilyF

Very professional team. Exceeded my expectations in service and care. Daniel showed me the oil leakage and problem was resolved within a couple hours. Great job!

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Recommend Dealer
Yes
Employees Worked With
Daniel Hinojosa
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Both drives who drove me home and picked me up
October 26, 2017

"Friendly Service!!! "

- Kimedoo22

BMW West Houston is so much more conveniently located than the midtown location for those like myself who live on the west side of town. Upon arrival someone is always ready to greet you and guide you where to go. Their facility is spacious, and beautiful. I'm also proud to say my service manager is awesome! All in all it's a great dealer, I hope to upgrade my x5 there soon!

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Recommend Dealer
Yes
Employees Worked With
Daniel Hinojosa
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 21, 2017

"Very good service department "

- Adnane Kidari

Very pleased with the quality of work and dedication of personnel. Although had to take the car twice for the same issue, they waived the labor fees the second time and fixed my issue. I would definitely recommend this dealership!

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Recommend Dealer
Yes
Employees Worked With
Jacob Garza
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Daniel Hinojosa
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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