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72 Reviews of BMW of West Houston - Service Center
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September 10, 2020
Service center not responsive and not friendly. They are very slow and not the type of service we are accustomed to purchasing luxury cars. We will be purchasing next car at another BMW location . very slow and not the type of service we are accustomed to purchasing luxury cars. We will be purchasing next car at another BMW location . More
by Mrsmaparker
Employees Worked With
Jasmine
Helpful August 19, 2020
Outstanding customer service by David McCormick and team. Thank you. Also sincere thanks to Mr. Randy Baxter. Vehicle serviced: 2019 BMW X5 xDrive 40i; 12 month service Thank you. Also sincere thanks to Mr. Randy Baxter. Vehicle serviced: 2019 BMW X5 xDrive 40i; 12 month service More
by Naved
Employees Worked With
Randy Baxter, David McCormick
July 08, 2020
John Blevins is AWESOME!! Friendly staff and excellent customer service....the loaner car was really nice..maybe time for an upgrade. Thanks again John! Ms Hicks customer service....the loaner car was really nice..maybe time for an upgrade. Thanks again John! Ms Hicks More
by bevpa2017
Employees Worked With
John Blevin
April 18, 2020
Juan was a great guy to work with in the service department. He was very professional and knowledgeable and he able to assist me with all of my needs. department. He was very professional and knowledgeable and he able to assist me with all of my needs. More
by roncortez357
April 09, 2020
Excellent sales and service. Every one I have worked with has been awesome. That's the place to buy a car with no problems. They take care of their customers has been awesome. That's the place to buy a car with no problems. They take care of their customers More
by toniannrobinson051979
January 28, 2020
This is very classy establishment. Friendly environment where you can be assured that things are done right. I have been a customer for many years now. where you can be assured that things are done right. I have been a customer for many years now. More
by Cowboy17
December 16, 2019
Stay away from Mario at the service center. The rudest guy out there. He will tell you one thing and finally come out with something else. Service center is great no problems. Been going for a long time, guy out there. He will tell you one thing and finally come out with something else. Service center is great no problems. Been going for a long time, but they guy has something against certain people. Don’t use him. More
by Aym
Employees Worked With
Mario Vega
November 29, 2019
Service done on time and within budget Service advisor explained the items to be covered up-front, and got the work done a day sooner than he originally anticipated. All was done well Service advisor explained the items to be covered up-front, and got the work done a day sooner than he originally anticipated. All was done well within budget and schedule. Very pleased! More
by John
Employees Worked With
David McCormick
November 11, 2019
TERRIBLE SERVICE EXPERIENCE Just bought an X7 from another dealership and when I called BMW of West Houston to resolve a camera malfunction, the folks in service were rude and no Just bought an X7 from another dealership and when I called BMW of West Houston to resolve a camera malfunction, the folks in service were rude and not helpful at all. All they kept saying is they don't have a loaner... I told them I didn't need a loaner, that I needed a solution (shuttle back home, rental vehicle paid by them, anything)... he kept repeating the same thing... we don't have a loaner. UNREAL! Terrible experience a few days after buying a brand new vehicle. I won't be using them again! More
by Japi14
Employees Worked With
I didn't get the name
October 08, 2019
Horrid Time management I honestly don't know how this place is still open with the level of unprofessionalism that has occurred today. Took my car in to get some of the re I honestly don't know how this place is still open with the level of unprofessionalism that has occurred today. Took my car in to get some of the recalls. We fought the morning rush hour and got there before 8AM. Jose said they were already behind...they have only been open for 45 minutes... He said that the car would be done no later than 3PM max 3:30PM. We get a text from him at 2PM saying they HAVEN'T EVEN STARTED ON OUR CAR! And then said that they could just keep it overnight, but wouldn't give a rental car (so classy). I guess I'm supposed to walk the 46 miles to work... We argued and said it was totally unacceptable, because they had already had our car for 6 hours and didn't do a thing. Spoke to his manager, Randy, who told us that they were putting two guys on it and it would be ready by 4:30/4:45. We show up at 4:30 and what do you know.. the car isn't ready and is still up on the jacks...AND they only did 1 of the 3 recalls!!!! It is now 6PM and still no car! There is no excuse for this complete lack of time management. Horrid experience, & time management. I honestly expected so much more from this BMW dealership. More
by TBMW
Employees Worked With
